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~isPartOf:"Journal of service management"
~subject:"Gesundheitswesen"
~subject:"Konsumentenverhalten"
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Search: subject:"Service quality"
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Gesundheitswesen
Konsumentenverhalten
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Health care system
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Online availability
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Undetermined
27
Free
2
Type of publication
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Article
44
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Article in journal
44
Aufsatz in Zeitschrift
44
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English
44
Author
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Fisk, Raymond P.
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Edvardsson, Bo
2
Elg, Mattias
2
Engström, Jon
2
Hillebrand, Bas
2
Joosten, Herm
2
McColl-Kennedy, Janet R.
2
Patrício, Lia
2
Tronvoll, Bård
2
Witell, Lars
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Anderson, Laurel
1
Aslan, Marjan
1
Batat, Wided
1
Beierlein, Andrea
1
Bolton, Ruth N.
1
Bornemann, Torsten
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Cases, Anne-Sophie
1
Chase, Richard B.
1
Christ-Brendemühl, Sonja
1
Dasu, Sriram
1
De Gosson de Varennes, Serge
1
De Keyser, Arne
1
Dens, Nathalie
1
Echeverri, Per
1
El-Manstrly, Dahlia
1
Forman, Andrew M.
1
Fuglsang, Lars
1
Fusco, Floriana
1
Füller, Johann
1
Gazzoli, Gabriel
1
Groth, Markus
1
Gruber, Thorsten
1
Guglielmetti, Chiara
1
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Published in...
All
Journal of service management
Journal of retailing and consumer services
230
International journal of hospitality management
203
Journal of business research : JBR
130
The journal of services marketing
109
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
The service industries journal
73
Services marketing quarterly
70
Journal of travel and tourism marketing
67
Cogent business & management
48
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
The TQM journal : the international review of organizational improvement
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
43
International journal of services and operations management
35
International journal of quality and service sciences
34
Total quality management & business excellence
34
Quality management journal : QMJ
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
Journal of health organization and management
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
Journal of air transport management
27
Journal of service research
27
Psychology & marketing
27
International journal of quality & reliability management
26
Technological forecasting & social change : an international journal
26
Journal of strategic marketing
25
Health care management review : HCM review
24
International journal of electronic marketing and retailing : IJEMR
23
European journal of marketing : EJM
22
International journal of productivity and quality management : IJPQM
22
Journal of retailing
22
Journal of service theory and practice
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of health economics
21
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ECONIS (ZBW)
44
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44
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
4
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
5
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
6
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
7
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
8
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
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