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~isPartOf:"Journal of service management"
~subject:"Services marketing"
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Services marketing
Services
59
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57
Dienstleistungsqualität
25
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25
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24
Service industry
24
Innovation
18
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15
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13
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12
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10
Customer satisfaction
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Jaakkola, Elina
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Cheung, Lilliemay
1
Ferrier, Elizabeth
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Journal of service management
SpringerLink / Bücher
22
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
12
Fokus Dienstleistungsmarketing
11
Springer eBook Collection / Business and Economics
10
The journal of services marketing
8
Meffert-Marketing-Edition
5
The service industries journal
5
Basler Schriften zum Marketing
4
Focus Dienstleistungsmarketing
4
Gabler Edition Wissenschaft
4
Journal of service research
4
Journal of service research : JSR
4
Kohlhammer Edition Marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
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Services marketing quarterly
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Lehrbuch
3
Meffert Marketing Edition
3
Research
3
Schriftenreihe Schwerpunkt Marketing
3
Springer Gabler Research
3
A Research Agenda for Service Marketing
2
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
2
Business-to-Business-Marketing
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Dienstleistungsmanagement : Jahrbuch
2
Dienstleistungsmanagement, Dienstleistungsmarketing
2
Edward Elgar E-Book Archive
2
Elgar original reference
2
Forum Dienstleistungsmanagement
2
Gabler Edition Wissenschaft / Marken- und Produktmanagement
2
International journal of contemporary hospitality management
2
International journal of quality and service sciences
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
Journal of business research : JBR
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of retailing and consumer services
2
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ECONIS (ZBW)
5
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1
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
2
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
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