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~isPartOf:"Journal of service management"
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
41
Kundenzufriedenheit
41
Dienstleistungsqualität
38
Service quality
38
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Customer experience
14
Dienstleistung
14
Value creation
14
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Customer service
7
Kundenservice
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Dienstleistungsmanagement
6
Einzelhandel
6
Emotion
6
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Aksoy, Lerzan
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Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
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Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
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Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
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Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
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Lariviere, Bart
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Leroi-Werelds, Sara
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Meyer, Anton
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Mickelsson, Karl-Jacob
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Patrício, Lia
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Ponsignon, Frédéric
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Tronvoll, Bård
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Verleye, Katrien
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Wirtz, Jochen
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Ahuvia, Aaron
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Akpinar, Ezgi
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Albrecht, Carmen-Maria
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Journal of service management
Journal of business research : JBR
825
Journal of retailing and consumer services
612
Industrial marketing management : the international journal for industrial and high-tech firms
474
International journal of hospitality management
315
SpringerLink / Bücher
257
The journal of services marketing
231
The journal of business & industrial marketing
222
Journal of strategic marketing
209
The service industries journal
196
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
140
Cogent business & management
137
International journal of contemporary hospitality management
133
Journal of marketing
132
European Journal of Marketing
131
Tourism management : research, policies, practice
127
Journal of hospitality marketing & management
123
Journal of travel and tourism marketing
123
The journal of brand management : an international journal
123
The journal of product & brand management
121
Journal of service research : JSR
118
Asia Pacific journal of marketing and logistics
115
Journal of retailing
108
Psychology & marketing
106
European journal of marketing : EJM
105
Marketing intelligence & planning
104
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of business ethics : JOBE
97
Services marketing quarterly
97
Journal of marketing management : MM
94
Technological forecasting & social change : an international journal
91
The international journal of bank marketing : IJBM
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
Service business
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
83
Journal of Business & Industrial Marketing
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
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ECONIS (ZBW)
110
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1
Some agents are more similar than others : customer
orientation
of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
Designing the service delivery system for prevention-oriented goals : insights from two case studies
Ponsignon, Frédéric
;
Phillips, Laura A.
;
Smart, Philip
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 22-45
Persistent link: https://www.econbiz.de/10014456572
Saved in:
3
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
4
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
7
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
8
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
9
Realizing the economic and circular potential of sharing business models by engaging consumers
De Bruyne, Marie-Julie
;
Verleye, Katrien
- In:
Journal of service management
34
(
2023
)
3
,
pp. 493-519
Persistent link: https://www.econbiz.de/10014338185
Saved in:
10
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
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