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Robot
13
Roboter
13
Customer service
9
Kundenservice
9
Dienstleistungsqualität
8
Service quality
8
Service robots
6
Dienstleistung
5
Dienstleistungssektor
5
Service industry
5
Services
5
Artificial intelligence
4
Künstliche Intelligenz
4
Salespeople
3
Verkaufspersonal
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Beziehungsmarketing
2
Customer satisfaction
2
Emotion
2
Human-robot interaction
2
Kundenzufriedenheit
2
Relationship marketing
2
Service encounter
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Service robot
2
Technischer Fortschritt
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Technological change
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Technology readiness
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AI
1
Agency
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Arbeitsschutz
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Arbeitsverhalten
1
Arbeitszufriedenheit
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Augmentation
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Automated manufacturing
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Automation
1
Automatisierte Produktion
1
Automatisierung
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Awareness
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Betriebliche Wertschöpfung
1
Big Five personality traits
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Chatbot
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Kunz, Werner H.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schepers, Jeroen
2
Streukens, Sandra
2
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Becker, Marc
1
Belanche, Daniel
1
Brengman, Malaika
1
Casaló, Luis V.
1
De Keyser, Arne
1
Do, Khoa The
1
Efendić, Emir
1
Flavián Blanco, Carlos
1
Gauquier, Laurens de
1
Gip, Huy
1
Guchait, Priyanko
1
Holz, Heiko F.
1
Hottat, Eline
1
Jörling, Moritz
1
Kies, Alexander
1
Leiño Calleja, David
1
Leroi-Werelds, Sara
1
Liu, Wei
1
Mahr, Dominik
1
Mathies, Christine
1
Mennens, Kars
1
Nijssen, E. J.
1
Patterson, Paul G.
1
Pitardi, Valentina
1
Pérez-Rueda, Alfredo
1
Steins, Mark
1
Tu, Yangjun
1
Tuzovic, Sven
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Verhulst, Nanouk
1
Wang, Chen-Ya
1
Willems, Kim
1
Wirtz, Jochen
1
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Journal of service management
International journal of production research
71
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
27
Journal of business research : JBR
23
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
13
Discussion papers / CEPR
12
International journal of contemporary hospitality management
12
Working paper / National Bureau of Economic Research, Inc.
12
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
International journal of production economics
9
RIETI discussion paper
9
Tourism management perspectives : TMP
9
CESifo Working Paper
8
Economics letters
8
Journal of hospitality marketing & management
8
Service business
8
International journal of technology management : IJTM
7
The service industries journal
7
Tourism management : research, policies, practice
7
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
7
Economic modelling
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
6
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ECONIS (ZBW)
13
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1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
6
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
7
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
8
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
9
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
10
Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos
;
Pérez-Rueda, Alfredo
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
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