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~isPartOf:"Journal of service management"
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Subject
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
104
Konsumentenverhalten
103
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
70
Kundenzufriedenheit
69
Services
59
Dienstleistungssektor
58
Service industry
58
Dienstleistung
57
Customer integration
46
Kundenintegration
46
Innovation
37
Betriebliche Wertschöpfung
35
Value creation
35
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Bundling strategy
24
Leistungsbündel
24
Social Web
24
Social web
24
Service innovation
21
Dienstleistungsmarketing
19
Emotion
19
Services marketing
19
Brand management
18
Service-Dominant Logic
18
Service-dominant logic
18
Markenführung
17
Business services
16
Customer value
16
Innovation management
16
Innovationsmanagement
16
Kundenwert
16
USA
16
United States
16
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Undetermined
178
Free
17
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Article
506
Book / Working Paper
16
Type of publication (narrower categories)
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Article in journal
381
Aufsatz in Zeitschrift
381
Collection of articles of several authors
14
Sammelwerk
14
Case study
8
Fallstudie
8
Conference proceedings
7
Konferenzschrift
7
Aufsatzsammlung
4
Nachruf
1
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Language
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English
385
Undetermined
137
Author
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Edvardsson, Bo
23
Witell, Lars
14
Aksoy, Lerzan
13
Gebauer, Heiko
13
Wirtz, Jochen
13
Grönroos, Christian
10
Gustafsson, Anders
10
Jaakkola, Elina
10
Fisk, Raymond P.
9
Kandampully, Jay
9
Reynoso, Javier
9
Gruber, Thorsten
8
Verma, Rohit
8
Birgelen, Marcel van
7
Helkkula, Anu
7
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Riel, Allard C. R. van
7
Tronvoll, Bård
7
Gremler, Dwayne D.
6
Gummesson, Evert
6
Hillebrand, Bas
6
Keiningham, Timothy
6
Kowalkowski, Christian
6
Larivière, Bart
6
Mahr, Dominik
6
Malthouse, Edward C.
6
Odekerken-Schröder, Gaby
6
Parasuraman, A.
6
Bloemer, Johanna M.
5
Bowen, David E.
5
Hammedi, Wafa
5
Heinonen, Kristina
5
Kristensson, Per
5
Kunz, Werner H.
5
Ng, Irene
5
Ordanini, Andrea
5
Patrício, Lia
5
Patterson, Paul G.
5
Verleye, Katrien
5
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Institution
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International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
The economist
81,930
Wirtschaftswoche : Pflichtblatt der Wertpapierbörse in Frankfurt und Düsseldorf
53,107
Werben & verkaufen : W & V
39,064
Der Betrieb : Betriebswirtschaft, Steuerrecht, Wirtschaftsrecht, Arbeitsrecht
38,108
NBER working paper series
32,969
Betriebs-Berater : BB ; Recht, Wirtschaft, Steuern
30,142
MPRA Paper
30,123
Chemical week
29,970
NBER Working Paper
29,202
Oil & gas journal : international petroleum news and technology
27,814
Working paper / National Bureau of Economic Research, Inc.
27,737
Forbes : business and finance
26,725
IZA Discussion Papers
26,197
Business week / European edition : BW
25,526
Economic and political weekly : a Sameeksha Trust publ
24,812
Maschinenmarkt : MM ; das Industriemagazin
23,218
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
23,143
European journal of operational research : EJOR
22,123
Far Eastern economic review
22,063
NBER Working Papers
21,131
Le moniteur du commerce international : le MOCI
20,878
Deutsches Steuerrecht : DStR ; Wochenschrift & umfassende Datenbank für Steuerberater ; Steuerrecht, Wirtschaftsrecht, Betriebswirtschaft, Beruf ; Organ der Bundessteuerberaterkammer
19,782
Economics letters
19,581
Versicherungswirtschaft : insurance, business, report
19,569
Aviation week & space technology
18,910
The current digest of the post-Soviet press
18,601
Physica A: Statistical Mechanics and its Applications
18,446
Fortune
18,339
Chemical marketing reporter
17,906
The American economic review
17,699
Discussion paper series / IZA
17,274
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
16,720
European chemical news : ECN
16,538
New business : das Magazin für Kommunikation und Medien
16,378
Applied economics
15,998
Working paper / National Bureau of Economic Research, Inc
15,185
Jahrbücher für Nationalökonomie und Statistik
15,073
Marchés tropicaux et méditerranéens : stratégies & investissements en Afrique
14,769
L' usine nouvelle : hebdomadaire de l'industrie
14,708
SpringerLink / Bücher
14,681
more ...
less ...
Source
All
ECONIS (ZBW)
385
OLC EcoSci
137
Showing
51
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522
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51
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
52
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
53
Vulnerability on the frontline : systematic review and meta-analysis of frontline employee vulnerability
Riedel, Aimee
;
Beatson, Amanda
;
Worsteling, Asha
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 867-895
Persistent link: https://www.econbiz.de/10014456480
Saved in:
54
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
Saved in:
55
Affordances advancing user-created communication (UCC) in service : interactivity, visibility and anonymity
Ciuchita, Robert
;
Medberg, Gustav
;
Penttinen, Valeria
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 688-704
Persistent link: https://www.econbiz.de/10013325744
Saved in:
56
AI as customer
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10012880724
Saved in:
57
Algorithmic branding through platform assemblages : core conceptions and research directions for a new era of marketing and service management
Kozinets, Robert V.
- In:
Journal of service management
33
(
2022
)
3
,
pp. 437-452
Persistent link: https://www.econbiz.de/10013325615
Saved in:
58
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
59
Boundary work in value co-creation practices : the mediating role of cognitive assistants
Mele, Cristina
;
Russo Spena, Tiziana
;
Marzullo, MariaLuisa
- In:
Journal of service management
33
(
2022
)
2
,
pp. 342-362
Persistent link: https://www.econbiz.de/10012880729
Saved in:
60
Communication in service ecosystems through value propositions : dilemmas and future research avenues
Verleye, Katrien
;
Reber, Bryan
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 578-588
Persistent link: https://www.econbiz.de/10013325714
Saved in:
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