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~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Aksoy, Lerzan"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Dagger, Tracey S."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
Konsumentenverhalten
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
21
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Customer integration
4
Kundenintegration
4
Brand image
3
Destination management
3
Destinationsmanagement
3
Dienstleistungssektor
3
Holiday behaviour
3
Loyalty
3
Markenimage
3
Service industry
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
Automation
2
Automatisierung
2
B-to-B-Marketing
2
Business-to-business marketing
2
Customer service
2
Destination image
2
Hotel industry
2
Hotellerie
2
International tourism
2
Internationaler Tourismus
2
Kundenbindung
2
Kundenservice
2
Leistungsmotivation
2
Meta-Analyse
2
Meta-analysis
2
Tourism destination
2
Tourismusregion
2
USA
2
United States
2
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Undetermined
15
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Article
18
Book / Working Paper
3
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Article in journal
19
Aufsatz in Zeitschrift
19
Aufsatzsammlung
1
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English
19
German
2
Author
All
Aksoy, Lerzan
Blut, Markus
Brady, Michael K.
Dagger, Tracey S.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Kim, Wansoo
8
Mattila, Anna S.
8
Klaus, Philipp
7
Wong, IpKin Anthony
7
Hollebeek, Linda D.
6
McColl-Kennedy, Janet R.
5
Yu, Jongsik
5
Gustafsson, Anders
4
Harris, Lloyd C.
4
Hwang, Jinsoo
4
Kim, Insin
4
Kumar, Vikas
4
Ahn, Jiseon
3
Alkire, Linda
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Chung, Namho
3
Fink, Klaus-J.
3
Foscht, Thomas
3
Groth, Markus
3
Gruber, Thorsten
3
Grönroos, Christian
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kumar, V.
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
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Published in...
All
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
The journal of services marketing
Tourism management : research, policies, practice
Journal of business research : JBR
9
Journal of retailing
9
Journal of service research : JSR
7
European journal of marketing : EJM
6
Journal of hospitality marketing & management
6
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of marketing
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Marketing letters : a journal of research in marketing
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of research on customer equity in marketing
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of business environment : IJBE
1
Journal of advertising research
1
Journal of business economics : JBE
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Kundenmanagement
1
MIT sloan management review
1
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Source
All
ECONIS (ZBW)
21
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21
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date (newest first)
date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
3
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
4
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
5
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
6
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
7
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
8
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
9
Customer engagement in a Big Data world
Kunz, Werner
;
Aksoy, Lerzan
;
Bart, Yakov
;
Heinonen, Kristina
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 161-171
Persistent link: https://www.econbiz.de/10011654662
Saved in:
10
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
1
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