//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Automation"
~subject:"Consumer behaviour"
~subject:"Theory"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Robot"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Automation
Consumer behaviour
Theory
Robot
15
Roboter
15
Konsumentenverhalten
11
Dienstleistungsqualität
10
Service quality
10
Artificial intelligence
7
Customer satisfaction
7
Kundenzufriedenheit
7
Künstliche Intelligenz
7
Beziehungsmarketing
5
Customer service
5
Emotion
5
Kundenservice
5
Relationship marketing
5
service robots
5
Brand management
4
Markenführung
4
anthropomorphism
4
artificial intelligence
4
Brand image
3
Dienstleistung
3
Markenimage
3
Services
3
service robot
3
Brand
2
Dienstleistungssektor
2
Gastronomie
2
Markenartikel
2
Restaurant industry
2
Service industry
2
customer service
2
emotion
2
emotions
2
robotics
2
robots
2
Arbeitskräfte
1
Automatisierung
1
Beschwerdemanagement
1
more ...
less ...
Online availability
All
Undetermined
11
Free
1
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Hwang, Jinsoo
2
Kim, Heather Markham
2
Kim, Jinkyung Jenny
2
Tung, Vincent Wing Sun
2
Bolton, Lisa E.
1
Böhm, Robert
1
Chan, Ambrose Pak Ho
1
Choi, Sungwoo
1
Deng, Xun
1
Duhachek, Adam
1
Fan, Hua
1
Filieri, Raffaele
1
Garvey, Aaron
1
Han, Bing
1
Huang, Ming-Hui
1
Jiang, Li
1
Joo, Kyu-Hyeon
1
Jörling, Moritz
1
Kim, Insin
1
Kim, Tae Woo
1
Lee, Hyejin
1
Li, Yulei
1
Lin, Zhibin
1
Lu, Xiaoqian
1
Mattila, Anna S.
1
McLeay, Fraser
1
Osburg, Victoria Sophie
1
Paluch, Stefanie
1
Pantano, Eleonora
1
Patterson, Anthony
1
Rust, Roland T.
1
Scarpi, Daniele
1
Tse, Serene Wai Tsz
1
Yang, Xingwei
1
Yoganathan, Vignesh
1
more ...
less ...
Published in...
All
Journal of service research
Journal of travel and tourism marketing
International journal of production research
25
International journal of hospitality management
18
Discussion paper series / IZA
16
European journal of operational research : EJOR
12
Journal of business research : JBR
12
CESifo working papers
10
GLO discussion paper
10
Journal of emerging technologies in Accounting
10
Technological forecasting & social change : an international journal
10
Computers & operations research : and their applications to problems of world concern ; an international journal
9
Journal of retailing and consumer services
9
Discussion paper
8
Springer eBook Collection
8
Discussion papers / CEPR
7
Electronic markets : EM ; the international journal of electronic commerce and business media
6
International journal of production economics
6
NBER Working Paper
6
NBER working paper series
6
RIETI discussion paper series
6
Economics letters
5
Hohenheim discussion papers in business, economics and social sciences
5
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
Working paper / National Bureau of Economic Research, Inc.
5
Working paper series / United Nations University, UNU-MERIT
5
Department of Economics working paper
4
IED working papers
4
IZA Discussion Paper
4
International journal of accounting information systems
4
Journal of consumer behaviour
4
Journal of securities operations & custody
4
Journal of the Academy of Marketing Science
4
The journal of information systems : JIS ; a semiannual journal of the Information Systems Section of the American Accouting Association
4
Accounting horizons : a quarterly publication of the American Accounting Association
3
ECON WPS : working papers in economic theory and policy
3
European journal of industrial engineering : EJIE
3
IFN working paper
3
IMF working papers
3
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
2
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
3
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
4
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
5
The antecedents and consequences of brand authenticity in the restaurant industry :
robot
service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
6
Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo
;
Jiang, Li
;
Duhachek, Adam
;
Lee, Hyejin
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Saved in:
7
Investigation of perceived risks and their outcome variables in the context of robotic restaurants
Hwang, Jinsoo
;
Kim, Heather Markham
;
Kim, Jinkyung Jenny
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10012514041
Saved in:
8
Engaged to a
robot
? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
9
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
10
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->