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~isPartOf:"Journal of service research"
~isPartOf:"The journal of services marketing"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
12
Relationship marketing
12
Customer participation
11
Customer integration
10
Kundenintegration
10
Customer satisfaction
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
7
Service quality
7
Co-creation
4
Betriebliche Wertschöpfung
3
Customer service
3
Dienstleistung
3
Kundenservice
3
Services
3
Value creation
3
customer participation
3
Customer value
2
Dienstleistungsmarketing
2
Kundenwert
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Lieferantenmanagement
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Resource integration
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Service-Dominant Logic
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Service-dominant logic
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Services marketing
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Transformative
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Access-based services
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Accompanying customers
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Animal companions
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Bibliometrics
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Bibliometrie
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Business network
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CRM
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Auh, Seigyoung
1
Blut, Markus
1
Bourdin, David
1
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1
Dong, Beibei
1
Elg, Mattias
1
Engström, Jon
1
Furrer, Olivier
1
Gabler, Colin B.
1
Hardman, Haley E.
1
Heirati, Nima
1
Jayasimha, K. R.
1
Landers, V. Myles
1
Landry, Mikèle
1
Martin, Charles L.
1
Mengüç, Bülent
1
Northington, William Magnus
1
Schoefer, Klaus
1
Sichtmann, Christina
1
Sivakumar, K.
1
Srivastava, Himanshu Shekhar
1
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Journal of service research
The journal of services marketing
Journal of business research : JBR
7
Journal of retailing and consumer services
7
Journal of service research : JSR
4
The service industries journal
4
Journal of service management
3
Journal of service theory and practice
3
Service business
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Marketing letters : a journal of research in marketing
2
Tourism management : research, policies, practice
2
Asia Pacific business review
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Economies : open access journal
1
European journal of marketing
1
European management journal
1
Industry and innovation
1
International journal of bank marketing
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Inventi impact: retailing & consumer services
1
Journal of business ethics : JOBE
1
Journal of business market management : JBM
1
Journal of economic development
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of marketing research
1
Journal of promotion management : innovations in planning and applied research
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
9
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9
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date (oldest first)
1
The influence of employee accent on
customer
participation
in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
2
Customer
participation
variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
3
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
4
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
5
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
6
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
7
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
8
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
9
A self-determination theory perspective on
customer
participation
in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
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