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~isPartOf:"Journal of service research"
~isPartOf:"The service industries journal"
~person:"Flavián Blanco, Carlos"
~person:"Xiao, Li"
~type_genre:"Article in journal"
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Flavián Blanco, Carlos
Xiao, Li
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Journal of service research
The service industries journal
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of business research : JBR
1
Journal of service management
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ECONIS (ZBW)
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How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Service
robot
implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
3
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li
;
Kumar, V.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
Saved in:
4
Artificial intelligence in services : current trends, benefits and challenges : editorial
Flavián Blanco, Carlos
;
Casaló, Luis V.
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 853-859
Persistent link: https://www.econbiz.de/10012695293
Saved in:
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