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~isPartOf:"Journal of service research"
~language:"eng"
~language:"hun"
~language:"por"
~language:"sqi"
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Dienstleistung
21
Services
21
Dienstleistungssektor
15
Service industry
15
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsinnovation
5
Service innovation
5
services
5
Customer service
4
Dienstleistungsmarketing
4
Innovation
4
Kundenservice
4
Services marketing
4
artificial intelligence
4
service design
4
service innovation
4
Artificial intelligence
3
Business services
3
Künstliche Intelligenz
3
Robot
3
Roboter
3
Service-Dominant Logic
3
Service-dominant logic
3
Unternehmensdienstleistung
3
transformative service research
3
Automation
2
Automatisierung
2
Betriebliche Wertschöpfung
2
Enterprise architecture
2
Environment
2
Nachhaltige Entwicklung
2
Preismanagement
2
Pricing strategy
2
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Article
24
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24
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24
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Huang, Ming-Hui
4
Gustafsson, Anders
3
Ostrom, Amy L.
3
Field, Joy M.
2
Fotheringham, Darima
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Subramony, Mahesh
2
Addis, Michela
1
Al-Abdin, Ahmed
1
Anderson, Laurel
1
Arnold, Todd J.
1
Atakan, S. Sinem
1
Austin, Caroline G.
1
Azzari, Courtney Nations
1
Bagozzi, Richard P.
1
Baker, Jonathan J.
1
Barrot, Christian
1
Batat, Wided
1
Becker, Jan U.
1
Brach, Simon
1
Böhm, Robert
1
Daxenberger, Johannes
1
Dombois, Marcus
1
Donthu, Naveen
1
Downey, Hilary
1
Edvardsson, Bo
1
El Fassi, Yasmina
1
Fehrer, Julia
1
Go Jefferies, Josephine
1
Gregory, Gary D.
1
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Grohmann, Marcella Maria
1
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1
Henkens, Bieke
1
Herter, Márcia Maurer
1
Hildebrand, Diego
1
Hunter-Jones, Philippa
1
Jackson, Yamile C.
1
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Published in...
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Journal of service research
The service industries journal
66
The journal of services marketing
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
SpringerLink / Bücher
32
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
The journal of business & industrial marketing
22
International journal of services technology and management
21
Working Paper
21
International journal of hospitality management
19
Service business
19
Working paper / National Bureau of Economic Research, Inc.
18
European journal of operational research : EJOR
17
The science of service systems
17
European journal of marketing : EJM
15
European review of service economics and management
15
Handbook of service science ; [Vol. 1]
15
International journal of services and operations management
15
The handbook of innovation and services : a multi-disciplinary perspective
15
ZEW Discussion Papers
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Working Papers / eSocialSciences
14
Working paper
14
Discussion paper / Centre for Economic Policy Research
13
Meddelanden från Svenska Handelshögskolan
13
NBER working paper series
13
International journal of quality and service sciences
12
Journal of marketing
12
NBER Working Paper
12
International journal of contemporary hospitality management
11
International journal of production research
11
International journal of services and standards
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
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ECONIS (ZBW)
24
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1
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
2
Shaping circular service ecosystems
Fehrer, Julia
;
Kemper, Joya A.
;
Baker, Jonathan J.
- In:
Journal of service research
27
(
2024
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014580392
Saved in:
3
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
4
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
5
f isdn Thinking skills don't protect service workers from replacement by artificial intelligence
Vorobeva, Darina
;
El Fassi, Yasmina
;
Pinto, Diego Costa
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 601-613
Persistent link: https://www.econbiz.de/10013396001
Saved in:
6
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
7
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
8
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
9
Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
10
Pathways to service system smartness for firms
Henkens, Bieke
;
Verleye, katrien
;
Larivière, Bart
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 521-541
Persistent link: https://www.econbiz.de/10014580306
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