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~isPartOf:"Journal of service research"
~source:"econis"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Case study"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
29
Service industry
29
Dienstleistungsqualität
19
Service quality
19
Dienstleistung
15
Services
15
Beziehungsmarketing
11
Relationship marketing
11
Customer satisfaction
10
Kundenzufriedenheit
10
Customer service
9
Kundenservice
9
Consumer behaviour
8
Konsumentenverhalten
8
Artificial intelligence
4
Automation
4
Automatisierung
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Dienstleistungsinnovation
4
Künstliche Intelligenz
4
Service innovation
4
artificial intelligence
4
B-to-B-Marketing
3
Business services
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Business-to-business marketing
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Dienstleistungsmarketing
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Innovation
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Lieferantenmanagement
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Salespeople
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Service-Dominant Logic
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Service-dominant logic
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Services marketing
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Supplier relationship management
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Unternehmensdienstleistung
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Verkaufspersonal
3
service design
3
service innovation
3
transformative service research
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Ambidextrous organization
2
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Aufsatz in Zeitschrift
Case study
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29
Aufsatzsammlung
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English
29
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Huang, Ming-Hui
4
Subramony, Mahesh
4
Ostrom, Amy L.
3
Field, Joy M.
2
Fotheringham, Darima
2
Groth, Markus
2
Gustafsson, Anders
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Ahearne, Michael
1
Aksoy, Lerzan
1
Al-Abdin, Ahmed
1
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Azzari, Courtney Nations
1
Baker, Jonathan J.
1
Baker, Thomas L.
1
Barrot, Christian
1
Becker, Jan U.
1
Berry, Leonard L.
1
Brady, Michael K.
1
Brennan, Louis
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Danaher, Tracey S.
1
Daxenberger, Johannes
1
Dombois, Marcus
1
Downey, Hilary
1
Dyen, Margot
1
Edvardsson, Bo
1
Fehrer, Julia
1
Feng, Shanfei
1
Fennell, Patrick B.
1
Go Jefferies, Josephine
1
Grohmann, Marcella Maria
1
Guillemot, Samuel
1
Gummerus, Johanna
1
Gurevych, Iryna
1
Haenel, Christina M.
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Journal of service research
The service industries journal
268
Journal of business research : JBR
95
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
32
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
Managing service quality : MSQ ; an international journal
20
The world economy : the leading journal on international economic relations
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
European review of service economics and management
19
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
Applied economics letters
18
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ECONIS (ZBW)
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11
Contract length determination in the B2B service industry : role of economic factors, business relationship, and learning
Feng, Shanfei
;
Krishnan, Trichy V.
- In:
Journal of service research
25
(
2022
)
3
,
pp. 422-439
Persistent link: https://www.econbiz.de/10013395975
Saved in:
12
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
13
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
14
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
15
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
16
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
17
A strategic framework for task automation in professional services
Sampson, Scott
- In:
Journal of service research
24
(
2021
)
1
,
pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
Saved in:
18
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
19
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
Saved in:
20
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
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