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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of strategic marketing"
~subject:"Customer satisfaction"
~subject:"Retail trade"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Retail trade
Service quality
Consumer behaviour
297
Konsumentenverhalten
297
Beziehungsmarketing
114
Relationship marketing
114
Kundenzufriedenheit
77
Dienstleistungsqualität
70
Brand management
60
Markenführung
60
Brand image
54
Markenimage
54
Brand
31
Markenartikel
31
Social Web
27
Social web
27
Internet marketing
25
Online-Marketing
25
Viral marketing
25
Virales Marketing
25
Emotion
22
Marketing management
21
Marketingmanagement
21
Online retailing
21
Online-Handel
21
Beschwerdemanagement
18
Complaint management
18
Customer integration
17
Einzelhandel
17
Kundenintegration
17
Confidence
15
Dienstleistungssektor
15
Service industry
15
Vertrauen
15
Preismanagement
14
Pricing strategy
14
Personality psychology
13
Persönlichkeitspsychologie
13
Betriebliche Wertschöpfung
12
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2
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Article
108
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
108
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English
108
Author
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Schumann, Jan Hendrik
4
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Auh, Seigyoung
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Mishra, Sita
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Seiders, Kathleen
2
Sivakumar, K.
2
Uhrich, Fabian
2
Verhoef, Peter C.
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Wilkins, Stephen
2
Zou, Shaoming
2
Ahmad, Bilal
1
Ahn, Jiseon
1
Akbar, Muhammad Imad Ud Din
1
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Amawate, Vibhas
1
Amendah, Eklou
1
Anderl, Eva
1
Andreassen, Tor W.
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashraf, Abdul R.
1
Babakus, Emin
1
Baidoun, Samir D.
1
Baker, Julie
1
Balaji, M. S.
1
Banerjee, Shubhomoy
1
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Journal of service research : JSR
Journal of strategic marketing
Journal of retailing and consumer services
762
Journal of business research : JBR
292
International journal of hospitality management
261
Journal of retailing
150
The journal of services marketing
142
International journal of retail & distribution management
139
The international review of retail, distribution and consumer research
127
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
104
International journal of contemporary hospitality management
101
Cogent business & management
91
The service industries journal
87
Psychology & marketing
83
Services marketing quarterly
80
International journal of retail and distribution management
79
Asia Pacific journal of marketing and logistics
70
European journal of marketing : EJM
66
Tourism management : research, policies, practice
65
International journal of electronic marketing and retailing : IJEMR
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Journal of the Academy of Marketing Science
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of service management
49
Service business
49
International journal of consumer studies
46
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
45
Marketing intelligence & planning
44
The international journal of bank marketing : IJBM
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
40
Journal of marketing
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Management science : journal of the Institute for Operations Research and the Management Sciences
37
Tourism management perspectives : TMP
37
International journal of business information systems : IJBIS
35
Journal of internet commerce
35
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
34
Technological forecasting & social change : an international journal
34
International journal of quality and service sciences
33
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ECONIS (ZBW)
108
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1
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph
;
Carlini, Joan
;
France, Cassandra
; …
- In:
Journal of strategic marketing
32
(
2024
)
5
,
pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Saved in:
2
What drives car buyers to accept a rejuvenated brand? : the mediating effects of value and pricing in a consumer-brand relationship
Muhammad Iskandar Hamzah
;
Pontes, Nicolas
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 114-136
Persistent link: https://www.econbiz.de/10014553130
Saved in:
3
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
4
Reviving unorganized retail stores post-COVID-19
Gupta, Astha Sanjeev
;
Mukherjee, Jaydeep
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 230-250
Persistent link: https://www.econbiz.de/10014553161
Saved in:
5
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
6
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
7
Omni-channel retailing : some reflections
Verhoef, Peter C.
- In:
Journal of strategic marketing
29
(
2021
)
7
,
pp. 608-616
Persistent link: https://www.econbiz.de/10012608881
Saved in:
8
Green consumption : strategic retail considerations and consumer confidence
D'Souza, Clare M.
;
Taghian, Mehdi
;
Hall, John
;
Plant, Elaine
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 18-36
Persistent link: https://www.econbiz.de/10014302702
Saved in:
9
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
10
Understanding the shoppers' perception in retail shopping malls : a self-determination theory perspective
Li, Ling Hin
;
Cheung, Ka Shing
;
Tse, Wing Sze
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10014303129
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