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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of strategic marketing"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Customer satisfaction
Service quality
Consumer behaviour
274
Konsumentenverhalten
274
Beziehungsmarketing
109
Relationship marketing
109
Kundenzufriedenheit
73
Dienstleistungsqualität
67
Brand management
48
Markenführung
48
Brand image
45
Markenimage
45
Brand
24
Markenartikel
24
Social Web
24
Social web
24
Viral marketing
24
Virales Marketing
24
Emotion
21
Internet marketing
21
Online-Marketing
21
Online retailing
19
Online-Handel
19
Beschwerdemanagement
18
Complaint management
18
Marketing management
17
Marketingmanagement
17
Customer integration
16
Kundenintegration
16
Confidence
15
Dienstleistungssektor
15
Einzelhandel
15
Retail trade
15
Service industry
15
Vertrauen
15
Personality psychology
12
Persönlichkeitspsychologie
12
Preismanagement
12
Pricing strategy
12
USA
11
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Undetermined
54
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Article
95
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
95
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English
95
Author
All
Schumann, Jan Hendrik
4
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Auh, Seigyoung
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Seiders, Kathleen
2
Sivakumar, K.
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Wilkins, Stephen
2
Zou, Shaoming
2
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Amawate, Vibhas
1
Anderl, Eva
1
Andreassen, Tor W.
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashraf, Abdul R.
1
Babakus, Emin
1
Baker, Julie
1
Balaji, M. S.
1
Banerjee, Shubhomoy
1
Banerji, Diptiman
1
Barrutia, José M.
1
Bartl, Christopher
1
Baumann, Chris
1
Bearden, William O.
1
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Published in...
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Journal of service research : JSR
Journal of strategic marketing
Journal of retailing and consumer services
391
International journal of hospitality management
261
Journal of business research : JBR
179
The journal of services marketing
136
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
102
International journal of contemporary hospitality management
101
Cogent business & management
80
The service industries journal
79
Services marketing quarterly
76
Tourism management : research, policies, practice
62
Psychology & marketing
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
55
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
Journal of retailing
35
Tourism management perspectives : TMP
35
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
Journal of Asian finance, economics and business : JAFEB
31
The TQM journal : the international review of organizational improvement
30
The international review of retail, distribution and consumer research
30
International journal of business information systems : IJBIS
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of consumer studies
28
International journal of services and operations management
28
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ECONIS (ZBW)
95
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95
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Understanding the shoppers' perception in retail shopping malls : a self-determination theory perspective
Li, Ling Hin
;
Cheung, Ka Shing
;
Tse, Wing Sze
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10014303129
Saved in:
3
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
4
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
5
Customers' relationship maintenance and loyalty intentions after a brand transgression : a moderated mediation approach
Banerjee, Shubhomoy
;
Ratnakaram, Sunitha
;
Lohan, Amanish
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 693-717
Persistent link: https://www.econbiz.de/10014304951
Saved in:
6
Consumer retention through phygital experience in omnichannel retailing : role of consumer empowerment and satisfaction
Mishra, Sita
;
Malhotra, Gunjan
;
Chatterjee, Ravi
; …
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 749-766
Persistent link: https://www.econbiz.de/10014304964
Saved in:
7
Expecting the surprises : role of hope in consumer repurchase intentions in an online shopping environment
Trivedi, Vibha
;
Banerji, Diptiman
;
Yadav, Mohit
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 794-816
Persistent link: https://www.econbiz.de/10014304969
Saved in:
8
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
9
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
10
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
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