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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Services"
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Search: subject_exact:"Kundenorientierung"
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Services
Beziehungsmarketing
202
Relationship marketing
202
Consumer behaviour
90
Konsumentenverhalten
90
Customer satisfaction
78
Kundenzufriedenheit
78
Dienstleistungsqualität
72
Service quality
72
Bank
39
Dienstleistungssektor
22
Personal banking
22
Privatkundengeschäft
22
Service industry
22
Confidence
19
Customer value
19
Kundenwert
19
Vertrauen
19
Lieferantenmanagement
16
Supplier relationship management
16
Customer integration
15
Customer service
15
Dienstleistungsmarketing
15
Kundenintegration
15
Kundenservice
15
Services marketing
15
Dienstleistung
14
Beschwerdemanagement
13
Complaint management
13
Emotion
13
Electronic Banking
12
Electronic banking
12
USA
12
United States
12
Customer loyalty
11
Salespeople
11
Verkaufspersonal
11
Viral marketing
11
Virales Marketing
11
Bankgeschäft
10
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English
14
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Alexander, Matthew
1
Barnes, Donald C.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bowen, David E.
1
Chandler, Jennifer D.
1
Collier, Joel E.
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Haumann, Till
1
Haws, Kelly L.
1
Huang, Ming-hui
1
Jaakkola, Elina
1
Kelly, Stephen J.
1
Kolberg, Anika
1
Larbig, Christine
1
Lusch, Robert F.
1
McCutcheon, David
1
Mikolon, Sven
1
Nyman, Henrich
1
Ordanini, Andrea
1
Parasuraman, A.
1
Pervan, Simon J.
1
Rust, Roland T.
1
Schaarschmidt, Mario
1
Schaefers, Tobias
1
Schneider, Benjamin
1
Scott, Don R.
1
Seiders, Kathleen
1
Storey, Chris
1
Tax, Stephen S.
1
Trischler, Jakob
1
Walsh, Gianfranco
1
Wieseke, Jan
1
Wilder, Kelly M.
1
Wilkinson, Ian F.
1
Wittkowski, Kristina
1
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Journal of service research : JSR
The international journal of bank marketing : IJBM
The journal of services marketing
23
Journal of service management
15
Journal of retailing and consumer services
8
Journal of service research
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business research : JBR
6
International journal of hospitality management
5
Services marketing quarterly
5
SpringerLink / Bücher
5
The service industries journal
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
3
Tourism management : research, policies, practice
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of marketing : EJM
2
Global mobile commerce : strategies, implementation, and case studies
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of contemporary hospitality management
2
International journal of project management : the journal of The International Project Management Association
2
International journal of quality and service sciences
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and standards
2
Journal of air transport management
2
Journal of business economics : JBE
2
Journal of business market management : JBM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Research in economics and business : Central and Eastern Europe
2
Schriften zum Produktionsmanagement
2
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ECONIS (ZBW)
14
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1
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10
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14
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date (oldest first)
1
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
5
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
6
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
7
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
8
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
9
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
10
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
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