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~isPartOf:"Journal of service research : JSR"
~language:"bos"
~language:"ell"
~language:"eng"
~language:"rus"
~language:"slk"
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Search: subject:"service"
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| 6 applied filters
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Subject
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Dienstleistungsqualität
103
Service quality
103
Beziehungsmarketing
76
Relationship marketing
76
Customer satisfaction
70
Kundenzufriedenheit
70
Consumer behaviour
69
Konsumentenverhalten
69
Dienstleistungssektor
51
Service industry
51
Dienstleistung
43
Services
43
Customer service
36
Kundenservice
36
Beschwerdemanagement
25
Complaint management
25
USA
25
United States
25
Innovation
19
Dienstleistungsmanagement
16
Service management
16
Customer integration
15
Kundenintegration
15
Emotion
13
Betriebliche Wertschöpfung
12
Customer value
12
Kundenwert
12
Value creation
12
Lieferantenmanagement
11
Service-Dominant Logic
11
Service-dominant logic
11
Supplier relationship management
11
service recovery
11
service failure
10
Arbeitsverhalten
9
Salespeople
9
Verkaufspersonal
9
Work behaviour
9
Dienstleistungsinnovation
8
Dienstleistungsmarketing
8
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Online availability
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Undetermined
62
Type of publication
All
Article
217
Type of publication (narrower categories)
All
Article in journal
217
Aufsatz in Zeitschrift
217
Case study
3
Fallstudie
3
Language
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Bosnian
Modern Greek (1453-)
English
Russian
Slovak
Author
All
Eisingerich, Andreas B
6
McColl-Kennedy, Janet R.
6
Auh, Seigyoung
5
Beatty, Sharon E.
5
Parasuraman, A.
5
Danaher, Peter J.
4
Gremler, Dwayne D.
4
Patrício, Lia
4
Patterson, Paul G.
4
Ruyter, Ko de
4
Schumann, Jan Hendrik
4
Sweeney, Jillian C.
4
Thompson, Gary M.
4
Aksoy, Lerzan
3
Bowen, David E.
3
Cho, Yun Kyung
3
Dagger, Tracey S.
3
Danaher, Tracey S.
3
Doorn, Jenny van
3
Edvardsson, Bo
3
Fisk, Raymond P.
3
Guo, Lin
3
Gustafsson, Anders
3
Hogreve, Jens
3
Keiningham, Timothy
3
Larivière, Bart
3
Mende, Martin
3
Ordanini, Andrea
3
Ostrom, Amy L.
3
Rubera, Gaia
3
Sesé, F. Javier
3
Tang, Chuanyi
3
Tsarenko, Yelena
3
Walsh, Gianfranco
3
Wangenheim, Florian von
3
Wieseke, Jan
3
Antons, David
2
Bell, Simon J.
2
Benoit, Sabine
2
Berry, Leonard L.
2
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Published in...
All
Journal of service research : JSR
IMF country report
1,243
The service industries journal
736
NBER working paper series
683
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
605
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
521
Discussion paper series / IZA
508
Journal of retailing and consumer services
477
European journal of operational research : EJOR
454
The journal of services marketing
417
International journal of production economics
405
International journal of production research
391
Transportation research / E : an international journal
326
Discussion paper / Centre for Economic Policy Research
322
Industrial marketing management : the international journal for industrial and high-tech firms
309
Policy research working paper : WPS
297
SpringerLink / Bücher
287
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
258
IZA Discussion Paper
250
Public management review
250
IMF working papers
248
International journal of contemporary hospitality management
238
Service business
232
Working paper
222
Management science : journal of the Institute for Operations Research and the Management Sciences
215
Telecommunications policy : the international journal of digital economy, data sciences and new media
214
IMF Working Papers
211
Services marketing quarterly
210
Journal of air transport management
198
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
Auditing : a journal of practice & theory
183
International journal of services and operations management
183
Tourism management : research, policies, practice
182
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Source
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ECONIS (ZBW)
217
Showing
1
-
10
of
217
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date (oldest first)
1
The dilemma of
service
productivity and
service
innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
2
A customer scorned : effects of employee reprimands in frontline
service
encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Organizational transformation through
service
design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
4
Service
design as an approach to implement the value cocreation perspective in new
service
development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
5
Big data, big insights? : advancing
service
innovation and design with machine learning
Antons, David
;
Breidbach, Christoph F.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
Saved in:
6
Absorbing customer knowledge : how customer involvement enables
service
design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
The complementarity of frontline
service
employee creativity and attention to detail in
service
delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
8
Service
systems : a broadened framework and research agenda on value propositions, engagement, and
service
experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
9
How much compensation should a firm offer for a flawed
service
? : an examination of the nonlinear effects of compensation on satisfaction
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10010483434
Saved in:
10
Upframing
service
design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
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