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~isPartOf:"Journal of service research : JSR"
~subject:"Confidence"
~subject:"Dienstleistungsqualität"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Confidence
Dienstleistungsqualität
Kundenbindung
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
49
Konsumentenverhalten
49
Service quality
47
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Customer integration
14
Kundenintegration
14
Customer value
13
Dienstleistung
13
Kundenwert
13
Services
13
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
11
Services marketing
11
USA
11
United States
11
Viral marketing
10
Virales Marketing
10
Emotion
8
Lieferantenmanagement
8
Salespeople
8
Supplier relationship management
8
Verkaufspersonal
8
Arbeitsverhalten
7
Vertrauen
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Value creation
6
frontline employees
6
Preismanagement
5
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English
51
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Eisingerich, Andreas B
4
Auh, Seigyoung
2
Bell, Simon J.
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Schaefers, Tobias
2
Schumann, Jan Hendrik
2
Seiders, Kathleen
2
Sivakumar, K.
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Barnes, Donald C.
1
Bartl, Christopher
1
Basso, Kenny
1
Bayón, Tomás
1
Bearden, William O.
1
Beatty, Sharon E.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bhardwaj, Gunjan
1
Bloemer, Josée M. M.
1
Bowen, David E.
1
Brady, Michael K.
1
Briggs, Elten
1
Brodie, Roderick J.
1
Cambra-Fierro, Jesús
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Choi, Jin Nam
1
Ciuchita, Robert
1
Collier, Joel E.
1
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Journal of service research : JSR
Journal of retailing and consumer services
231
Journal of business research : JBR
153
International journal of hospitality management
135
The journal of services marketing
107
The service industries journal
88
Journal of hospitality marketing & management
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
International journal of contemporary hospitality management
58
SpringerLink / Bücher
56
Industrial marketing management : the international journal for industrial and high-tech firms
55
Services marketing quarterly
54
Journal of travel and tourism marketing
50
Service business
47
Cogent business & management
42
Journal of service management
42
Asia Pacific journal of marketing and logistics
38
The international journal of bank marketing : IJBM
37
The TQM journal : the international review of organizational improvement
35
Journal of strategic marketing
34
Tourism management : research, policies, practice
34
Journal of service research
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of the Academy of Marketing Science
29
The journal of business & industrial marketing
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
26
Marketing intelligence & planning
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Gabler Edition Wissenschaft
24
Psychology & marketing
24
International journal of quality and service sciences
23
Journal of air transport management
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
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ECONIS (ZBW)
51
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1
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
4
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
5
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
6
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
7
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
8
Communities as nested servicescapes
Sheng, Xiaojing
;
Simpson, Penny M.
;
Siguaw, Judy A.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10011684844
Saved in:
9
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
10
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
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