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~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Dienstleistung"
~subject:"Service industry"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Dienstleistung
Service industry
Service quality
Consumer behaviour
103
Konsumentenverhalten
103
Beziehungsmarketing
49
Relationship marketing
49
Dienstleistungsqualität
47
Kundenzufriedenheit
38
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Dienstleistungssektor
11
Services
10
Viral marketing
10
Virales Marketing
10
USA
9
United States
9
Customer service
7
Dienstleistungsmarketing
7
Kundenservice
7
Services marketing
7
Customer integration
6
Experiment
6
Kundenintegration
6
Preismanagement
6
Pricing strategy
6
Customer value
5
Kundenwert
5
Selbstbedienung
5
Self-service
5
Social network
5
Soziales Netzwerk
5
customer satisfaction
5
Arbeitsverhalten
4
Dienstleistungsmanagement
4
E-commerce
4
Electronic Commerce
4
Innovation
4
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Undetermined
22
Type of publication
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Article
63
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
63
Language
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English
63
Author
All
Schumann, Jan Hendrik
4
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Auh, Seigyoung
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Tsarenko, Yelena
2
Uhrich, Fabian
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Andreassen, Tor W.
1
Ates, Zelal
1
Babakus, Emin
1
Baker, Julie
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Beuningen, Jacqueline van
1
Bloemer, Josée M. M.
1
Bolton, Ruth N.
1
Bourdeau, Brian L.
1
Brady, Michael K.
1
Brocato, E. Deanne
1
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Published in...
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Journal of service research : JSR
Journal of retailing and consumer services
399
International journal of hospitality management
264
Journal of business research : JBR
194
The journal of services marketing
147
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
104
International journal of contemporary hospitality management
101
The service industries journal
89
Cogent business & management
83
Services marketing quarterly
78
Tourism management : research, policies, practice
64
Psychology & marketing
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Asia Pacific journal of marketing and logistics
58
Journal of service management
54
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of strategic marketing
46
European journal of marketing : EJM
42
The international journal of bank marketing : IJBM
41
Journal of the Academy of Marketing Science
38
International journal of electronic marketing and retailing : IJEMR
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
International journal of retail & distribution management
36
Tourism management perspectives : TMP
36
International journal of retail and distribution management
35
Journal of retailing
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
International journal of quality and service sciences
33
Journal of air transport management
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
International journal of business information systems : IJBIS
30
Marketing intelligence & planning
30
International journal of consumer studies
29
International journal of services, economics and management
29
Journal of hospitality and tourism insights
29
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ECONIS (ZBW)
63
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31
Co-production of prolonged, complex, and negative services : an examination of medication adherence in chronically ill individuals
Spanjol, Jelena
;
Cui, Anna Shaojie
;
Nakata, Cheryl
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10011336510
Saved in:
32
Service brand relationship quality : hot or cold?
Nyffenegger, Bettina
;
Krohmer, Harley
;
Hoyer, Wayne D.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10010483436
Saved in:
33
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
34
Identifying appropriate compensation types for service failures : a meta-analytic and experimental analysis
Roschk, Holger
;
Gelbrich, Katja
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 195-211
Persistent link: https://www.econbiz.de/10010356813
Saved in:
35
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
36
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
37
When sharing consumption emotions with strangers is more satisfying than sharing them with friends
López-López, Inés
;
Ruiz de Maya, Salvador
;
Warlop, Luk
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10010432155
Saved in:
38
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
39
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
40
Group emotional contagion and complaint intentions in group service failure : the role of group size and group familiarity
Du, Jiangang
;
Fan, Xiucheng
;
Feng, Tianjun
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 326-338
Persistent link: https://www.econbiz.de/10010393227
Saved in:
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