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~isPartOf:"Journal of service research : JSR"
~subject:"Employee retention"
~subject:"Job satisfaction"
~subject:"Marketing management"
~subject:"Marketingmanagement"
~subject:"Physical distribution"
~subject:"Relationship marketing"
~type_genre:"Article in journal"
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Employee retention
Job satisfaction
Marketing management
Marketingmanagement
Physical distribution
Relationship marketing
Salespeople
12
Verkaufspersonal
12
Beziehungsmarketing
8
frontline employees
7
Customer service
6
Kundenservice
6
Arbeitsverhalten
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Work behaviour
4
Dienstleistungsmarketing
3
Dienstleistungssektor
3
Emotion
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Service industry
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Services marketing
3
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Arbeitszufriedenheit
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Beschwerdemanagement
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Corporate social responsibility
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Dienstleistungsmanagement
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Agnihotri, Raj
1
Altman, Daniel
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Andzulis, James "Mick"
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Arnold, Todd
1
Arnold, Todd J.
1
Barnes, Donald C.
1
Black, William C.
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Bock, Dora E.
1
Brady, Michael
1
Brady, Michael K.
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Brown, Tom
1
Collier, Joel E.
1
Folse, Judith Anne Garretson
1
Gabler, Colin B.
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Gremler, Dwayne D.
1
Grewal, Dhruv
1
Haumann, Till
1
Hopkins, Lucas M.
1
Huang, Ming-Hui
1
Iyer, Bala
1
Kolberg, Anika
1
Mikolon, Sven
1
Parasuraman, A.
1
Pugh, Harrison B.
1
Rafaeli, Anat
1
Rapp, Adam A.
1
Ruyter, Ko de
1
Singh, Jagdip
1
Tomczak, Torsten
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Walter, Benjamin von
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Wentzel, Daniel
1
Wieseke, Jan
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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
75
The journal of personal selling & sales management : JPSSM
65
Journal of business research : JBR
46
The journal of business & industrial marketing
31
Journal of personal selling & sales management : JPSSM
29
Journal of the Academy of Marketing Science
24
Journal of retailing and consumer services
19
Journal of business-to-business marketing
16
Journal of marketing
13
Journal of retailing
12
The service industries journal
10
Journal of business ethics : JOBE
9
European journal of marketing : EJM
8
Journal of strategic marketing
7
International journal of hospitality management
6
International journal of retail & distribution management
6
Journal of financial services marketing : JFSM
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of service research
6
Marketing intelligence & planning
6
Journal of managerial issues : JMI
5
Psychology & marketing
5
Asia Pacific journal of marketing and logistics
4
International journal of contemporary hospitality management
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of marketing theory and practice
4
Market : review for marketing theory and practice
4
The international review of retail, distribution and consumer research
4
The journal of services marketing
4
Australasian marketing journal
3
Business horizons
3
European journal of marketing
3
International journal of logistics : research and applications
3
Journal of Asia Business Studies
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of marketing research : JMR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of service theory and practice
3
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ECONIS (ZBW)
9
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1
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9
of
9
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articles prioritized
date (newest first)
date (oldest first)
1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
3
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
4
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
5
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
6
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
7
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
8
Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj
;
Rapp, Adam A.
;
Andzulis, James "Mick"
; …
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
Saved in:
9
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
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