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~isPartOf:"Journal of service research : JSR"
~subject:"Konsumentenverhalten"
~subject:"Kundenwert"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Konsumentenverhalten
Kundenwert
Salespeople
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Customer integration
14
Kundenintegration
14
Customer value
13
Dienstleistung
13
Services
13
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
11
Services marketing
11
USA
11
United States
11
Viral marketing
10
Virales Marketing
10
Emotion
8
Lieferantenmanagement
8
Supplier relationship management
8
Verkaufspersonal
8
Arbeitsverhalten
7
Confidence
7
Vertrauen
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Value creation
6
frontline employees
6
Preismanagement
5
Pricing strategy
5
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25
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Article
63
Book / Working Paper
1
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Article in journal
64
Aufsatz in Zeitschrift
64
Collection of articles of several authors
1
Sammelwerk
1
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English
64
Author
All
Verhoef, Peter C.
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Dong, Beibei
2
Doorn, Jenny van
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Lemon, Katherine N.
2
Mittal, Vikas
2
Parasuraman, A.
2
Rafaeli, Anat
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Seiders, Kathleen
2
Sesé, F. Javier
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Wiesel, Thorsten
2
Zou, Shaoming
2
Agnihotri, Raj
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Altman, Daniel
1
Andreassen, Tor W.
1
Andzulis, James "Mick"
1
Antia, Kersi D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Babakus, Emin
1
Barnes, Donald C.
1
Bartl, Christopher
1
Bearden, William O.
1
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Published in...
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Journal of service research : JSR
Journal of retailing and consumer services
475
Journal of business research : JBR
402
International journal of hospitality management
176
Industrial marketing management : the international journal for industrial and high-tech firms
135
The journal of services marketing
129
Journal of the Academy of Marketing Science
102
The journal of product & brand management
100
The journal of brand management : an international journal
83
The service industries journal
81
Journal of strategic marketing
79
Cogent business & management
77
International journal of contemporary hospitality management
76
Psychology & marketing
76
Journal of hospitality marketing & management
74
Journal of retailing
73
Asia Pacific journal of marketing and logistics
71
Journal of marketing
70
Journal of travel and tourism marketing
69
Journal of service management
62
SpringerLink / Bücher
61
Marketing intelligence & planning
59
The journal of business & industrial marketing
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
The international review of retail, distribution and consumer research
56
European journal of marketing : EJM
55
Tourism management : research, policies, practice
53
Services marketing quarterly
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of retail & distribution management
49
Service business
47
The international journal of bank marketing : IJBM
47
International journal of internet marketing and advertising : IJIMA
45
International journal of retail and distribution management
42
The journal of personal selling & sales management : JPSSM
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
41
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
International journal of electronic marketing and retailing : IJEMR
39
Business horizons
38
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Source
All
ECONIS (ZBW)
64
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41
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
42
Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj
;
Rapp, Adam A.
;
Andzulis, James "Mick"
; …
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
Saved in:
43
Can friends also become customers? : the impact of employee referral programs on referral likelihood
Wentzel, Daniel
;
Tomczak, Torsten
;
Henkel, Sven
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 119-133
Persistent link: https://www.econbiz.de/10010356841
Saved in:
44
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
45
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
46
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
47
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
48
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
49
The service delivery network (SDN) : a customer-centric perspective of the customer journey
Tax, Stephen S.
;
McCutcheon, David
;
Wilkinson, Ian F.
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 454-470
Persistent link: https://www.econbiz.de/10010203533
Saved in:
50
Delighting consumers click by click : antecedents and effects of delight online
Bartl, Christopher
;
Gouthier, Matthias H. J.
;
Lenker, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 386-399
Persistent link: https://www.econbiz.de/10009782120
Saved in:
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