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~isPartOf:"Journal of service research : JSR"
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Beziehungsmarketing
117
Relationship marketing
117
Dienstleistungsqualität
73
Service quality
73
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungssektor
41
Service industry
41
Customer service
36
Kundenservice
36
Beschwerdemanagement
31
Complaint management
31
USA
27
United States
27
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20
Services
20
Customer integration
19
Kundenintegration
19
Dienstleistungsmanagement
16
Service management
16
Emotion
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Lieferantenmanagement
15
Supplier relationship management
15
Customer value
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Kundenwert
14
Services marketing
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Innovation
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Arbeitsverhalten
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Salespeople
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Verkaufspersonal
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Viral marketing
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Virales Marketing
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Work behaviour
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Betriebliche Wertschöpfung
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service recovery
10
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Ruyter, Ko de
6
Bolton, Ruth N.
5
Brodie, Roderick J.
5
Doorn, Jenny van
5
Eisingerich, Andreas B
5
McColl-Kennedy, Janet R.
5
Wangenheim, Florian von
5
Auh, Seigyoung
4
Beatty, Sharon E.
4
Danaher, Peter J.
4
Fisk, Raymond P.
4
Hollebeek, Linda D.
4
Parasuraman, A.
4
Patrício, Lia
4
Sesé, F. Javier
4
Thompson, Gary M.
4
Wieseke, Jan
4
Aksoy, Lerzan
3
Benoit, Sabine
3
Eggert, Andreas
3
Gelbrich, Katja
3
Gremler, Dwayne D.
3
Gustafsson, Anders
3
Hennig-Thurau, Thorsten
3
Huang, Ming-Hui
3
Kwortnik, Robert J.
3
Lemon, Katherine N.
3
Mittal, Vikas
3
Patterson, Paul G.
3
Polo-Redondo, Yolanda
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Rafaeli, Anat
3
Smith, Jeffery S.
3
Sweeney, Jillian C.
3
Tsarenko, Yelena
3
Verhoef, Peter C.
3
Walsh, Gianfranco
3
Bell, Simon J.
2
Bone, Sterling A.
2
Brady, Michael K.
2
Cho, Yun Kyung
2
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Journal of service research : JSR
People management : the magazine for professionals in personnel, training and development
10,302
Management science : journal of the Institute for Operations Research and the Management Sciences
9,884
SpringerLink / Bücher
8,971
Management Science
7,614
Energy conversion and management : ECM
6,139
Arbeit und Arbeitsrecht : AuA ; die Zeitschrift für das Personal-Management
6,078
Tourism management : research, policies, practice
5,804
Pulp and paper : the production and management journal of the North American pulp and paper industry
5,787
Management accounting
5,514
PM network : the professional magazine of the Project Management Institute
5,493
Modern materials handling : productivity solutions for manufacturing, warehousing & distribution ; official publication of Materials Handling & Management Society
5,487
HRMagazine : on human resource management
5,474
MPRA Paper
5,016
Personal : Zeitschrift für Human Resource Management
4,926
Paper film foil converter : a production and management magazine
4,832
Industrial marketing management : the international journal for industrial and high-tech firms
4,788
Bm : Bank und Markt ; Zeitschrift für Retailbanking
4,621
Management today
4,534
Leisure management
4,350
Journal of business research : JBR
4,330
ULB Institutional Repository
4,246
The international journal of human resource management
4,052
Sales & marketing management
3,981
European journal of operational research : EJOR
3,949
International journal of production research
3,862
Operations research, Management science : OR MS ; the international literature digest
3,831
International journal of technology management : IJTM
3,798
NBER working paper series
3,758
Research policy : policy, management and economic studies of science, technology and innovation
3,741
Springer eBook Collection
3,713
International journal of production economics
3,710
Omega : the international journal of management science
3,702
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3,640
Agricultural Water Management
3,616
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
3,506
Other publications TiSEM
3,431
Academy of Management journal : AMJ
3,430
International journal of project management : the journal of The International Project Management Association
3,425
Management decision : MD
3,403
Journal of business ethics : JOBE
3,392
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ECONIS (ZBW)
209
OLC EcoSci
4
Showing
41
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of
213
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date (oldest first)
41
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
42
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
43
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
44
Strategic learning by e-Service suppliers in service value networks
Haas, Christian
;
Kimbrough, Steven O.
;
Dinther, Clemens van
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 259-276
Persistent link: https://www.econbiz.de/10009782147
Saved in:
45
Fostering innovation in cultural contexts : market orientation, service orientation, and innovations in museums
Camarero, Carmen
;
Garrido Samaniego, María José
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10009521628
Saved in:
46
Deciding whether to offer "early-bird" or "night-owl" specials in restaurants : a cross-functional view
Thompson, Gary M.
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 498-512
Persistent link: https://www.econbiz.de/10011392290
Saved in:
47
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
48
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
49
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
50
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
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