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Mittal, Vikas
6
Groening, Christopher
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Evanschitzky, Heiner
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Buoye, Alexander
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Doorn, Jenny van
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Nass, Stephan
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Journal of service research : JSR
Journal of marketing
12
Journal of marketing research
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of marketing research : JMR
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Journal of retailing
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Journal of Consumer Research
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Harvard business review : HBR
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Harvard-Business-Manager : das Wissen der Besten
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Marketing letters : a journal of research in marketing
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Mays Business School Research Paper
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
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The journal of consumer marketing
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The journal of product & brand management
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E-Services : opportunities and threats
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European Journal of Marketing
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European journal of marketing : EJM
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Fundamentals of marketing research ; Vol. 3
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Industrial marketing management : the international journal for industrial and high-tech firms
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MSI Fast Forward Series, Marketing Science Institute, Cambridge, MA
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ECONIS (ZBW)
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1
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
2
How achieving the dual goal of customer satisfaction and efficiency in mergers affects a firm's long-term financial performance
Swaminathan, Vanitha
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10010356816
Saved in:
3
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
4
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Saved in:
5
How commitment influences the termination of B2B exchange relationships
Tsiros, Michael
;
Ross, William T.
;
Mittal, Vikas
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 263-276
Persistent link: https://www.econbiz.de/10003804811
Saved in:
6
How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-149
Persistent link: https://www.econbiz.de/10008996487
Saved in:
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