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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Dienstleistungsqualität"
~subject:"Kundenintegration"
~subject:"Relationship marketing"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Kundenintegration
Relationship marketing
Beziehungsmarketing
39
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
18
Kundenzufriedenheit
18
Service quality
16
Customer service
10
Kundenservice
10
Customer integration
9
Emotion
9
Brand management
8
Markenführung
8
Betriebliche Wertschöpfung
6
Social Web
6
Social web
6
Value creation
6
Brand image
5
Markenimage
5
Customer engagement
4
Customer experience
4
Customer loyalty
4
Social relations
4
Soziale Beziehungen
4
Arbeitsverhalten
3
Beschwerdemanagement
3
Complaint management
3
Customer delight
3
Customer retention
3
Customer value
3
Emotions
3
Internet marketing
3
Kundenbindung
3
Kundenwert
3
Lieferantenmanagement
3
Loyalty
3
Online retailing
3
Online-Handel
3
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1
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39
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39
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1
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English
39
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Conduit, Jodie
4
Barnes, Donald C.
2
Brodie, Roderick J.
2
Chen, Tom
2
Gouthier, Matthias
2
Ludwig, Nadine L.
2
Plewa, Carolin
2
Aagja, Jayesh
1
Altschwager, Teagan
1
Andrews, Lynda
1
Aparicio-Valverde, Mireia
1
Athanasopoulou, Pinelopi
1
Aulōnitēs, Geōrgios I.
1
Bagdare, Shilpa
1
Ball, Joan
1
Bang, Nguyen
1
Batt, Resemary
1
Blasco-Arcas, Lorena
1
Bouzdine-Chameeva, Tatiana
1
Bowden, Jana
1
Breidbach, Christoph F.
1
Bruni, Roberto
1
Burford, Oksana
1
Burton, Henry J.
1
Calderón García, Haydee
1
Carrubbo, Luca
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chicu, Dorina
1
Chuah, Stephanie Hui-wen
1
Chuang, Shih-Chieh
1
Dai, Xujing
1
Drennan, Judy
1
Følstad, Asbjørn
1
Gemmel, Paul
1
Gil Saura, Irene
1
Gill, Tripat
1
Giovanis, Apostolos
1
Goodman, Steve
1
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Journal of service theory and practice : JSTP
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Springer eBook Collection / Business and Economics
70
Business horizons
69
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ECONIS (ZBW)
39
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1
Branded marketing events : engaging Australian and French wine consumers
Altschwager, Teagan
;
Conduit, Jodie
;
Bouzdine-Chameeva, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 336-357
Persistent link: https://www.econbiz.de/10011627150
Saved in:
2
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
3
Implicit managerial theories about followers and customers
Hommelhoff, Sabine
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 47-68
Persistent link: https://www.econbiz.de/10011601107
Saved in:
4
Workplace relationship cohesion : an internal customers' perspective
Grace, Debra
;
King, Ceridwyn
;
Iacono, Joseph Ki
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 123-144
Persistent link: https://www.econbiz.de/10011602724
Saved in:
5
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
6
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
7
Bridging and transcending co-creation and engagement
Conduit, Jodie
(
ed.
);
Chen, Tom
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011730587
Saved in:
8
Guest editorial: Transcending and bridging co-creation and engagement : conceptual and empirical insights
Conduit, Jodie
;
Chen, Tom
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 714-720
Persistent link: https://www.econbiz.de/10011730593
Saved in:
9
Engagement platforms in the sharing economy : conceptual foundations and research directions
Breidbach, Christoph F.
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011730623
Saved in:
10
Customer engagement in CSR : a utility theory model with moderating variables
Jarvis, Wade
;
Ouschan, Robyn
;
Burton, Henry J.
;
Soutar, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 833-853
Persistent link: https://www.econbiz.de/10011730640
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