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~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~isPartOf:"The journal of services marketing"
~subject:"USA"
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Search: subject:"Kundenmanagement"
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Subject
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USA
Beziehungsmarketing
474
Relationship marketing
474
Consumer behaviour
221
Konsumentenverhalten
221
Customer satisfaction
189
Kundenzufriedenheit
189
Dienstleistungsqualität
164
Service quality
164
Customer integration
65
Kundenintegration
65
Lieferantenmanagement
51
Supplier relationship management
51
Customer service
50
Kundenservice
50
Social Web
48
Social web
48
Brand management
44
Markenführung
44
Dienstleistungssektor
43
Service industry
43
Betriebliche Wertschöpfung
42
Value creation
42
Confidence
37
Vertrauen
37
Customer value
35
Kundenwert
35
Beschwerdemanagement
33
Complaint management
33
Einzelhandel
33
Retail trade
33
Brand image
32
Emotion
32
Markenimage
32
Marketing management
32
Marketingmanagement
32
Dienstleistungsmarketing
27
Services marketing
27
Satisfaction
25
Services
25
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25
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25
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English
25
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Alexandrov, Aliosha
1
Anaza, Nwamaka A.
1
Birch, Nancy J.
1
Blocker, Christopher P.
1
Bove, Liliana L.
1
Brodie, Roderick J.
1
Brooks, John R.
1
Choi, Beom Joon
1
Dagger, Tracey S.
1
David, Meredith E.
1
Elmuti, Dean
1
Gray, Dane
1
Gruber, Thorsten
1
Gummerus, Johanna
1
Gummesson, Evert
1
Haenlein, Michael
1
Hajli, Nick
1
Heinonen, Kristina
1
Holloway, Betsy Bugg
1
Huff, Sidney Laurence
1
Jia, Heather
1
Kaplan, Andreas M.
1
Koskull, Catharina von
1
Kowalkowski, Christian
1
La, Suna
1
Lacey, Russell
1
Leisen Pollack, Birgit
1
Madupu, Vivek
1
Mattila, Anna S.
1
Medina, Cayetano
1
Meyer-Waarden, Lars
1
Moore, Melissa L.
1
Moore, Robert S.
1
Ng, Sandy
1
Nishihara, Ceri M.
1
Noble, Stephanie M.
1
Parish, Janet Turner
1
Patwardhan, Abhijit
1
Pervan, Simon J.
1
Ranganathan, Sampath Kumar
1
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Published in...
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Journal of strategic marketing
Service business
The journal of services marketing
International journal of hospitality management
22
Journal of business research : JBR
17
Journal of retailing and consumer services
16
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of the Academy of Marketing Science
12
Services marketing quarterly
12
Journal of service research : JSR
11
Journal of marketing
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
Harvard business review : HBR
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of travel and tourism marketing
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Psychology & marketing
8
The journal of business & industrial marketing
8
Working paper / National Bureau of Economic Research, Inc.
8
Academy of Management journal : AMJ
7
Journal of marketing management : MM
7
The journal of personal selling & sales management : JPSSM
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
Harvard-Business-Manager : das Wissen der Besten
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Handbook of research on customer equity in marketing
5
International journal of business innovation and research
5
International journal of electronic customer relationship management : IJECRM
5
Journal of business ethics : JOBE
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of sport management : the official journal of the North American Society of Sport Management
5
The international review of retail, distribution and consumer research
5
Business horizons
4
Business strategy series
4
Does marketing need reform? : fresh perspectives on the future
4
European journal of operational research : EJOR
4
International journal of market research : JMRS ; the journal of the Market Research Society
4
International journal of retail & distribution management
4
Journal of business & economics research
4
Journal of business strategy
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of fashion marketing and management
4
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Source
All
ECONIS (ZBW)
25
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1
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25
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date (oldest first)
1
Value co-creation strategy in the social commerce era : editorial
Hajli, Nick
- In:
Journal of strategic marketing
27
(
2019
)
4
,
pp. 281-282
Persistent link: https://www.econbiz.de/10012202462
Saved in:
2
Guest editorial: relationship marketing : past, present and future
Gummerus, Johanna
;
Koskull, Catharina von
;
Kowalkowski, …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 1-5
Persistent link: https://www.econbiz.de/10011615567
Saved in:
3
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
4
Enhancing theory development in the domain of relationship marketing : how to avoid the danger of getting stuck in the middle
Brodie, Roderick J.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 20-23
Persistent link: https://www.econbiz.de/10011615627
Saved in:
5
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
6
Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano
;
Rufín, Ramón
;
Rey, Manuel
- In:
Service business
9
(
2015
)
4
,
pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
Saved in:
7
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
8
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
9
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
10
Affective and cognitive antecedents of customer loyalty towards e-mail service providers
Ranganathan, Sampath Kumar
;
Madupu, Vivek
;
Sen, Sandipan
; …
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10009761814
Saved in:
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