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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
~person:"Burton, Jamie"
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Journal of strategic marketing
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ECONIS (ZBW)
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Special section: advancing customer experience and big data impact via academic–practitioner collaboration
Burton, Jamie
;
Alkire, Linda
;
Gruber, Thorsten
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 142-147
Persistent link: https://www.econbiz.de/10011654609
Saved in:
2
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
3
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
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