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~isPartOf:"Journal of strategic marketing"
~subject:"Customer satisfaction"
~subject:"Hochschule"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Customer satisfaction
Hochschule
Theory
Dienstleistungsqualität
47
Service quality
47
Kundenzufriedenheit
29
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
23
Konsumentenverhalten
23
Confidence
9
Vertrauen
9
Beschwerdemanagement
7
Complaint management
7
Online retailing
6
Online-Handel
6
Customer value
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Kundenwert
4
Quality management
4
Qualitätsmanagement
4
Service industry
4
Viral marketing
4
Virales Marketing
4
customer satisfaction
4
service quality
4
Arbeitszufriedenheit
3
Betriebliche Wertschöpfung
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Brand image
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Customer service
3
Einzelhandel
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Gerechtigkeit
3
Job satisfaction
3
Justice
3
Kundenservice
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Markenimage
3
Marketing management
3
Marketingmanagement
3
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29
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Rizomyliotis, Ioannis
2
Sreejesh, S.
2
Abbas, Ghassan
1
Ahn, Jiseon
1
Amendah, Eklou
1
Apostolos, Giovanis
1
Baidoun, Samir D.
1
Balaji, M. S.
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Butaney, Gul T.
1
Caruana, Albert
1
Chatterjee, Swagato
1
Duncan, Sherese
1
Feistel, Matthias S. G.
1
Gaffke, Susanne Maria
1
Gounaris, Spiros
1
Gravier, Michael J.
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Haverila, Matti Juhani
1
Hazzam, Joe
1
Hong, Soonkwan
1
Hsiao, Aaron
1
Islam, Hafizul
1
Iyer, Pramod
1
Jain, Devendra
1
Jebarajakirthy, Charles
1
Jirásek, Michal
1
Kaura, Vinita
1
Ketron, Seth
1
Khan, M. Sajid
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Giannis
1
Kostopoulos, Ioannis
1
Kursunluoglu Yarimoglu, Emel
1
Kwon, Jookyung
1
Lay Hong Tan
1
Loureiro, Sandra Maria Correia
1
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Journal of strategic marketing
Journal of retailing and consumer services
218
International journal of hospitality management
215
Journal of business research : JBR
145
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The journal of services marketing
131
The service industries journal
102
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
83
Services marketing quarterly
81
The TQM journal : the international review of organizational improvement
69
Journal of air transport management
65
Tourism management : research, policies, practice
63
International journal of quality and service sciences
62
Service business
61
International journal of services and operations management
58
Cogent business & management
57
Total quality management & business excellence
55
International journal of quality & reliability management
53
Journal of service research : JSR
52
International journal of productivity and quality management : IJPQM
51
Journal of service management
47
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Managing service quality : MSQ ; an international journal
44
Quality management journal : QMJ
42
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
30
Journal of marketing for higher education
29
Journal of service research
29
Journal of the Academy of Marketing Science
29
International journal of business information systems : IJBIS
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
NBER Working Paper
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
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ECONIS (ZBW)
29
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1
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
2
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
3
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
4
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
7
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
8
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
9
Determinants of overall franchisee satisfaction : application of the performance feedback theory
Jirásek, Michal
;
Gaffke, Susanne Maria
;
Windsperger, Josef
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 221-238
Persistent link: https://www.econbiz.de/10013170061
Saved in:
10
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
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