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~isPartOf:"Journal of strategic marketing"
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Search: subject:"Service quality"
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Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
29
Kundenzufriedenheit
29
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
23
Konsumentenverhalten
23
Confidence
9
Vertrauen
9
Beschwerdemanagement
7
Complaint management
7
Online retailing
6
Online-Handel
6
Customer value
4
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Kundenwert
4
Quality management
4
Qualitätsmanagement
4
Service industry
4
Viral marketing
4
Virales Marketing
4
customer satisfaction
4
service quality
4
Arbeitszufriedenheit
3
Betriebliche Wertschöpfung
3
Brand image
3
Customer service
3
Einzelhandel
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Kundenservice
3
Markenimage
3
Marketing management
3
Marketingmanagement
3
Perception
3
Retail trade
3
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28
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1
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Article
47
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Article in journal
47
Aufsatz in Zeitschrift
47
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English
47
Author
All
Roy, Sanjit Kumar
3
Mattsson, Jan
2
Rizomyliotis, Ioannis
2
Rod, Michel
2
Sreejesh, S.
2
Abbas, Ghassan
1
Ahn, Jiseon
1
Amendah, Eklou
1
Anderl, Eva
1
Anderson, Jeffrey E.
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashill, Nicholas
1
Ashill, Nicholas J.
1
Ashraf, Abdul R.
1
Augusto, Mário Gomes
1
Baidoun, Samir D.
1
Balaji, M. S.
1
Billore, Aditya
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Burford, Oksana
1
Butaney, Gul T.
1
Cadeaux, Jack
1
Carlini, Joan
1
Carruthers, Janet
1
Caruana, Albert
1
Chang, Tung-lung Steven
1
Chatterjee, Swagato
1
Coelho, Filipe
1
Duncan, Sherese
1
Eshghi, Abdolreza
1
Feistel, Matthias S. G.
1
Fernandes, Teresa
1
France, Cassandra
1
Gaffke, Susanne Maria
1
Gounaris, Spiros
1
Grace, Debra
1
Gravier, Michael J.
1
Gruner, Richard L.
1
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Journal of strategic marketing
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
293
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Discussion paper series / IZA
90
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
47
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1
Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph
;
Carlini, Joan
;
France, Cassandra
; …
- In:
Journal of strategic marketing
32
(
2024
)
5
,
pp. 712-728
Persistent link: https://www.econbiz.de/10014553352
Saved in:
2
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
3
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
4
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance
service
quality
and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
5
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
6
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
7
Mind,
service
quality
, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
8
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
9
Service composite quality as a strategic measure of patient well-being
Anderson, Jeffrey E.
;
Nguyen, Carlin
;
Tofighi, Maryam
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 940-960
Persistent link: https://www.econbiz.de/10014305059
Saved in:
10
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
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