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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Wahrnehmung
customer satisfaction
Dienstleistungsqualität
400
Service quality
400
Customer satisfaction
233
Kundenzufriedenheit
233
Consumer behaviour
191
Konsumentenverhalten
191
Relationship marketing
168
Customer service
76
Kundenservice
76
Dienstleistungssektor
68
Service industry
68
Beschwerdemanagement
56
Complaint management
56
Services
40
Dienstleistung
38
Einzelhandel
27
Retail trade
27
Dienstleistungsmarketing
24
Services marketing
24
Customer experience
22
Customer integration
22
Kundenintegration
22
service quality
21
Emotion
20
USA
20
United States
20
Arbeitszufriedenheit
19
Job satisfaction
19
Satisfaction
19
Brand management
17
Markenführung
17
Brand image
16
Gesundheitsversorgung
16
Health care
16
Markenimage
16
Service recovery
16
Viral marketing
16
Virales Marketing
16
Confidence
15
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Undetermined
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Free
3
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Article
181
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181
Aufsatz in Zeitschrift
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English
181
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Klaus, Philipp
5
Choi, Beom Joon
4
Gilboa, Shaked
3
Gustafsson, Anders
3
Johnson, Lester W.
3
Leisen Pollack, Birgit
3
Mattila, Anna S.
3
Shin, Hyunju
3
Voorhees, Clay M.
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Carter, Leanne
2
D'Alessandro, Steven
2
Gray, David
2
Greene, Henry
2
Grégoire, Yany
2
Hogreve, Jens
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Kim, Hyun Sik
2
Kumar, V.
2
McColl-Kennedy, Janet R.
2
Ou, Yi-Chun
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Sesé, F. Javier
2
Sivakumar, K.
2
Suh, Munshik
2
Vilnai-Yavetz, Iris
2
Wang, Edward Shih-tse
2
Witell, Lars
2
Abney, Alexandra K.
1
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahmad, Fauziah Sh.
1
Ahmad, Hassan
1
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Journal of the Academy of Marketing Science
Services marketing quarterly
The journal of services marketing
Journal of retailing and consumer services
184
International journal of hospitality management
126
Journal of business research : JBR
109
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
72
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
49
Service business
43
Cogent business & management
38
Journal of service management
37
International journal of services and operations management
34
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Total quality management & business excellence
30
Tourism management : research, policies, practice
30
Journal of strategic marketing
29
International journal of services, economics and management
28
International journal of productivity and quality management : IJPQM
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
25
Managing service quality : MSQ ; an international journal
24
International journal of quality and service sciences
23
Marketing intelligence & planning
23
Asia Pacific journal of marketing and logistics
22
Journal of air transport management
22
International journal of electronic customer relationship management : IJECRM
21
Psychology & marketing
20
International journal of electronic marketing and retailing : IJEMR
19
International journal of quality & reliability management
18
Journal of service theory and practice : JSTP
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal for global business advancement : JGBA
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Journal of marketing
16
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ECONIS (ZBW)
181
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
3
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
4
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
9
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
10
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
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