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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Dienstleistungsqualität"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Vertrauen
Beziehungsmarketing
356
Relationship marketing
356
Lieferantenmanagement
133
Supplier relationship management
133
Consumer behaviour
105
Konsumentenverhalten
105
B-to-B-Marketing
94
Business-to-business marketing
94
Customer satisfaction
66
Kundenzufriedenheit
66
Marketing management
45
Marketingmanagement
45
Salespeople
45
Verkaufspersonal
45
Service quality
34
Customer integration
31
Customer value
30
Kundenintegration
30
Kundenwert
30
Firm performance
28
Unternehmenserfolg
28
Innovation
25
Betriebliche Wertschöpfung
24
Social Web
24
Social web
24
Value creation
24
Brand management
23
Confidence
23
Markenführung
23
E-commerce
20
Electronic Commerce
20
Selling
20
USA
20
United States
20
Verkauf
20
Internet marketing
19
Online-Marketing
19
Brand image
18
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Article
54
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54
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English
54
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Svensson, Göran
3
Grégoire, Yany
2
Henneberg, Stephan
2
Kumar, V.
2
Padin, Carmen
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Ahmad, Bilal
1
Ajitha, Aswathy Asokan
1
Akhtar, Nadeem
1
Akrout, Houcine
1
Akrout, Wafa
1
Alet Vilaginés, Josep
1
Ali M. Yunus
1
Allen, Alexis M.
1
Andaleeb, Syed S.
1
Ashfaq, Muhammad
1
Aurier, Philippe
1
Baker, Julie
1
Bansal, Harvir S.
1
Bhagwat, Yashoda
1
Biemans, Wim
1
Bilstein, Nicola
1
Blanco-González, Alicia
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Cabanelas, Pablo
1
Carbonell, Pilar
1
Casidy, Riza
1
Cassia, Fabio
1
Chan, Kimmy Wa
1
Chandon, Jean-Louis
1
Chen, Rocky Peng
1
Choi, Yonghoon
1
Cobelli, Nicola
1
Cyr, Dianne J.
1
Dash, Satyabhusan
1
Davis-Sramek, Beth
1
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Published in...
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Journal of the Academy of Marketing Science
The journal of business & industrial marketing
Journal of retailing and consumer services
222
Journal of business research : JBR
143
International journal of hospitality management
131
The journal of services marketing
105
The service industries journal
85
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of contemporary hospitality management
53
Services marketing quarterly
53
Journal of service research : JSR
51
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
42
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
The international journal of bank marketing : IJBM
35
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
32
Tourism management : research, policies, practice
31
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Marketing intelligence & planning
25
European journal of marketing : EJM
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
International journal of quality and service sciences
23
Psychology & marketing
23
Total quality management & business excellence
23
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
54
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1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
3
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad
;
Kler, Arshan
;
Nafees, Lubna
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
Saved in:
4
Role of community trust in driving brand loyalty in large online B2B communities
Sethi, Amit Rakesh
;
Dash, Satyabhusan
;
Mishra, Abhishek
; …
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 256-272
Persistent link: https://www.econbiz.de/10014473031
Saved in:
5
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
6
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
7
Antecedents of team alignment for team performance : length of relationship as a moderator
Jadhav, Dhananjay
;
Fatima, Johra Kayeser
;
Quazi, Ali
- In:
The journal of business & industrial marketing
38
(
2023
)
12
,
pp. 2731-2744
Persistent link: https://www.econbiz.de/10014472614
Saved in:
8
Does service modularity enhance new service development performance in supply chains : an empirical study
Osman, Osman Mohamed Ali
;
Jian, Zhaoquan
- In:
The journal of business & industrial marketing
38
(
2023
)
12
,
pp. 2772-2792
Persistent link: https://www.econbiz.de/10014472618
Saved in:
9
Business customer experience in B2B2C service settings : a scale development
Rejikumar G.
;
Ajitha, Aswathy Asokan
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 886-904
Persistent link: https://www.econbiz.de/10014227511
Saved in:
10
Maximizing customer adoption outcomes in emerging industrial markets via supplier innovativeness and relationship quality
Nyadzayo, Munyaradzi
;
Casidy, Riza
;
Mohan, Mayoor
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 958-973
Persistent link: https://www.econbiz.de/10014227520
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