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~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"Krankenhaus"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
Krankenhaus
United Kingdom
Dienstleistungsqualität
54
Service quality
54
Public services
29
Öffentliche Dienstleistung
29
Gesundheitsversorgung
12
Health care
12
Betriebliche Wertschöpfung
8
Customer satisfaction
8
Gesundheitswesen
8
Health care system
8
Kundenzufriedenheit
8
Value creation
8
Customer integration
7
Dienstleistung
7
Kundenintegration
7
Services
7
Hospital
6
Großbritannien
5
Performance measurement
5
Performance-Messung
5
Public administration
5
Service-Dominant Logic
5
Service-dominant logic
5
value co-creation
5
Öffentliche Verwaltung
5
Contract
4
Dienstleistungsinnovation
4
Patienten
4
Patients
4
Relationship marketing
4
Service innovation
4
Vertrag
4
quality
4
Altenhilfe
3
Consumer behaviour
3
Customer service
3
Dienstleistungsmarketing
3
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1
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Article in journal
15
Aufsatz in Zeitschrift
15
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English
15
Author
All
An, Y.-j.
1
Bakker, Piet J. M.
1
Bartram, Timothy
1
Boucherie, Richard J.
1
Braaksma, Aleida
1
Burns, Prue
1
Casimir, Gian
1
Chaojie Liu
1
Checkland, Kath
1
Chung, Kwanghun
1
Daunt, Kate L.
1
Eborall, Helen
1
Günal, M. M.
1
Hardyman, Wendy
1
Hertz, Alain
1
Howard, Susan J.
1
Jackson, Michael C.
1
Jeong, B. J.
1
Johnston, N.
1
Jung, Tobias
1
Kim, S.-d.
1
Kim, Yeong-dae
1
Kislov, Roman
1
Kitchener, Martin
1
Kortbeek, Nikky
1
Lahrichi, N.
1
Leggat, Sandra G.
1
Liao, Z.
1
Lips, A. Miriam B.
1
Looi, Evelyn
1
Martin, Graham
1
McLoughlin, Ian
1
Min, Daiki
1
Newsome, I. M.
1
Onggo, S.
1
Organ, Joe
1
Pidd, Michael
1
Seddon, J.
1
Smeenk, Ferry H. F.
1
Sohal, Amrik S.
1
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Published in...
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Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
183
International journal of hospitality management
162
Journal of business research : JBR
112
The journal of services marketing
99
The service industries journal
95
Health care management review : HCM review
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
Journal of hospitality marketing & management
66
International journal of contemporary hospitality management
63
Services marketing quarterly
57
Journal of travel and tourism marketing
53
Journal of service research : JSR
49
Service business
49
The TQM journal : the international review of organizational improvement
49
Journal of health economics
42
Quality management journal : QMJ
40
Tourism management : research, policies, practice
40
Journal of health organization and management
39
Journal of service management
39
International journal of quality and service sciences
34
Cogent business & management
33
International journal of productivity and quality management : IJPQM
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Total quality management & business excellence
33
Journal of strategic marketing
28
Health marketing quarterly
27
International journal of quality & reliability management
27
International journal of services and operations management
27
Management science : journal of the Institute for Operations Research and the Management Sciences
26
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research
25
Managing service quality : MSQ ; an international journal
24
Asia Pacific journal of marketing and logistics
23
Health economics
23
Journal of the Academy of Marketing Science
22
International journal of pharmaceutical and healthcare marketing : IJPHM
21
International journal of services, economics and management
21
Journal of air transport management
21
Marketing intelligence & planning
20
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ECONIS (ZBW)
15
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15
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1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Brokering knowledge into the public sector : understanding improvement facilitators' priorities in the redesign of hospital care
McLoughlin, Ian
;
Burns, Prue
;
Looi, Evelyn
;
Sohal, Amrik S.
- In:
Public management review
22
(
2020
)
6
,
pp. 836-856
Persistent link: https://www.econbiz.de/10012258548
Saved in:
3
The link between participation in management decision-making and quality of patient care as perceived by Chinese doctors
Chaojie Liu
;
Bartram, Timothy
;
Casimir, Gian
;
Leggat, …
- In:
Public management review
17
(
2015
)
10
,
pp. 1425-1443
Persistent link: https://www.econbiz.de/10011441118
Saved in:
4
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
Saved in:
5
Patient involvement in patient safety : current experiences, insights from the wider literature, promising opportunities?
Sutton, Elizabeth
;
Eborall, Helen
;
Martin, Graham
- In:
Public management review
17
(
2015
)
1
,
pp. 73-89
Persistent link: https://www.econbiz.de/10010504079
Saved in:
6
Integral resource capacity planning for inpatient care services based on bed census predictions by hour
Kortbeek, Nikky
;
Braaksma, Aleida
;
Smeenk, Ferry H. F.
; …
- In:
Journal of the Operational Research Society : OR
66
(
2015
)
7
,
pp. 1061-1076
Persistent link: https://www.econbiz.de/10011403691
Saved in:
7
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
8
Scheduling healthcare services in a home healthcare system
An, Y.-j.
;
Kim, Yeong-dae
;
Jeong, B. J.
;
Kim, S.-d.
- In:
Journal of the Operational Research Society : OR
63
(
2012
)
11
,
pp. 1589-1599
Persistent link: https://www.econbiz.de/10009667194
Saved in:
9
Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Jung, Tobias
- In:
Public management review
12
(
2010
)
3
,
pp. 439-446
Persistent link: https://www.econbiz.de/10009516990
Saved in:
10
A patient assignment algorithm for home care services
Hertz, Alain
;
Lahrichi, N.
- In:
Journal of the Operational Research Society : OR
60
(
2009
)
4
,
pp. 481-495
Persistent link: https://www.econbiz.de/10003870494
Saved in:
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