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~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
Kundenzufriedenheit
United Kingdom
Dienstleistungsqualität
55
Service quality
55
Public services
30
Öffentliche Dienstleistung
30
Gesundheitsversorgung
12
Health care
12
Betriebliche Wertschöpfung
8
Customer satisfaction
8
Gesundheitswesen
8
Health care system
8
Value creation
8
Customer integration
7
Dienstleistung
7
Kundenintegration
7
Services
7
Hospital
6
Krankenhaus
6
Großbritannien
5
Performance measurement
5
Performance-Messung
5
Public administration
5
Service-Dominant Logic
5
Service-dominant logic
5
value co-creation
5
Öffentliche Verwaltung
5
Contract
4
Dienstleistungsinnovation
4
Kommunalverwaltung
4
Local government
4
Patienten
4
Patients
4
Relationship marketing
4
Service innovation
4
Vertrag
4
quality
4
Altenhilfe
3
Consumer behaviour
3
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6
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1
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Article in journal
16
Aufsatz in Zeitschrift
16
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English
16
Author
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An, Seung-Ho
1
Checkland, Kath
1
Chung, Kwanghun
1
Cicatiello, Lorenzo
1
D'Uva, Marcella
1
Daunt, Kate L.
1
De Simone, Elina
1
Döring, Matthias
1
Filtenborg, Anders Foged
1
Gaeta, Guiseppe Lucio
1
Goordboe, Frederik
1
Günal, M. M.
1
Hardyman, Wendy
1
Howard, Susan J.
1
Jackson, Michael C.
1
Johnston, N.
1
Jung, Tobias
1
Kislov, Roman
1
Kitchener, Martin
1
Liao, Z.
1
Lindenmeier, Jörg
1
Lips, A. Miriam B.
1
Meier, Kenneth J.
1
Min, Daiki
1
Newsome, I. M.
1
Noda, Yu
1
Onggo, S.
1
Organ, Joe
1
Pidd, Michael
1
Pinto, Mauro
1
Potluka, Oto
1
Schnurbein, Georg von
1
Seddon, J.
1
Seemann, Ann-Kathrin
1
Sigsgaard-Rasmussen, Jesper
1
Song, Miyeon
1
Taylor, John A.
1
Van Ryzin, Gregg G.
1
Wilson, Paul M.
1
Wong, W. K.
1
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Published in...
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Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
262
International journal of hospitality management
244
Journal of business research : JBR
177
The journal of services marketing
159
The service industries journal
145
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
Journal of hospitality marketing & management
109
International journal of contemporary hospitality management
105
Journal of travel and tourism marketing
97
Services marketing quarterly
95
Service business
75
Journal of air transport management
72
Journal of service research : JSR
72
The TQM journal : the international review of organizational improvement
69
Tourism management : research, policies, practice
68
International journal of quality and service sciences
63
Cogent business & management
62
International journal of services and operations management
62
Total quality management & business excellence
56
International journal of quality & reliability management
54
Journal of service management
54
International journal of productivity and quality management : IJPQM
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Asia Pacific journal of marketing and logistics
49
Managing service quality : MSQ ; an international journal
49
International journal of services, economics and management
48
The international journal of bank marketing : IJBM
47
Quality management journal : QMJ
39
Journal of strategic marketing
37
Journal of service research
36
Journal of the Academy of Marketing Science
35
Industrial marketing management : the international journal for industrial and high-tech firms
34
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
31
Psychology & marketing
30
International journal of electronic marketing and retailing : IJEMR
29
Marketing intelligence & planning
29
European journal of marketing : EJM
27
International journal of electronic customer relationship management : IJECRM
27
Journal of service theory and practice : JSTP
27
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ECONIS (ZBW)
16
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16
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1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Coproduction and satisfaction with online schooling during the COVID-19 pandemic : evidence from European countries
Cicatiello, Lorenzo
;
De Simone, Elina
;
D'Uva, Marcella
; …
- In:
Public management review
25
(
2023
)
3
,
pp. 637-656
Persistent link: https://www.econbiz.de/10014289692
Saved in:
3
"Explain, but make no excuses" : service recovery after public service failures
Döring, Matthias
- In:
Public management review
24
(
2022
)
5
,
pp. 799-817
Persistent link: https://www.econbiz.de/10013190380
Saved in:
4
Performance information and learning effects on citizen satisfaction with public services
Noda, Yu
- In:
Public management review
23
(
2021
)
12
,
pp. 1833-1855
Persistent link: https://www.econbiz.de/10012695074
Saved in:
5
Co-production as a driver of client satisfaction with public service organizations : an analysis of German day-care centres
Lindenmeier, Jörg
;
Seemann, Ann-Kathrin
;
Potluka, Oto
; …
- In:
Public management review
23
(
2021
)
2
,
pp. 210-232
Persistent link: https://www.econbiz.de/10012390674
Saved in:
6
Quality standards, implementation autonomy, and citizen satisfaction with public services : cross-national evidence
Song, Miyeon
;
An, Seung-Ho
;
Meier, Kenneth J.
- In:
Public management review
23
(
2021
)
6
,
pp. 906-928
Persistent link: https://www.econbiz.de/10012514199
Saved in:
7
Experimental replication : an experimental test of the expectancy disconfirmation theory of citizen satisfaction
Filtenborg, Anders Foged
;
Goordboe, Frederik
; …
- In:
Public management review
19
(
2017
)
9
,
pp. 1235-1250
Persistent link: https://www.econbiz.de/10011739285
Saved in:
8
Service quality, administrative process, and citizens' evaluation of local government in the US
Van Ryzin, Gregg G.
- In:
Public management review
17
(
2015
)
3
,
pp. 425-442
Persistent link: https://www.econbiz.de/10010502826
Saved in:
9
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
Saved in:
10
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
1
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