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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Airport"
~subject:"Complaint management"
~subject:"Luftverkehr"
~subject:"stability"
~type:"article"
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Airport
Complaint management
Luftverkehr
stability
Air transport
17
Airline
16
Fluggesellschaft
16
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Beziehungsmarketing
7
Consumer behaviour
7
Konsumentenverhalten
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airlines
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passenger loyalty
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recovery satisfaction
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service recovery
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Airline avoidance
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Airline food and beverage performance
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Airline industry
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17
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Han, Heesup
5
Hyun, Sunghyup Sean
4
Chua, Bee-Lia
2
Lee, Sanghyeop
2
Choe, Yunseok
1
Choi, Sooyoung
1
Halpern, Nigel
1
Huey Chern Boo
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Ishak Ismail
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1
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Lho, Heejung Linda
1
Lohmann, Guilherme
1
Lovelock, Brent
1
López Bonilla, Luis Miguel
1
López-Bonilla, Jesús Manuel
1
Marimuthu, Malliga
1
Matikiti, Rosemary
1
Messner, Wolfgang
1
Moon, Hyoungeun
1
Morosan, Cristian
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Mpinganjira, Mercy
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Nikbin, Davoud
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Shim, Changsup
1
Su, Yu
1
Tjiptono, Fandy
1
Yang, Lin
1
Yen, Barbara T. H.
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Journal of travel and tourism marketing
Journal of air transport management
692
Transportation research / E : an international journal
139
Journal of revenue and pricing management
54
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
52
International journal of transport economics : IJTE
50
European journal of operational research : EJOR
44
Research in transportation economics
41
International journal of industrial organization
39
Economics of transportation : the official journal of the International Transportation Economics Association
38
Journal of transport economics and policy
36
Review of industrial organization : RIO
34
Computers & operations research : and their applications to problems of world concern ; an international journal
25
Transportation journal : a journal of the Association for Supply Chain Management
23
Wirtschaft und Statistik : WISTA
23
Tourism management : research, policies, practice
21
Zeitschrift für Verkehrswissenschaft : ZfV
21
European research studies
20
Internationales Verkehrswesen
20
The journal of air law and commerce
20
Applied economics letters
17
Tourism economics : the business and finance of tourism and recreation
16
Air transport liberalization : a critical assessment
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Networks and spatial economics : a journal of infrastructure modeling and computation
14
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
14
Omega : the international journal of management science
13
International journal of revenue management : IJRM
12
Journal of transport economics & policy : JTEP
12
Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Aircraft finance : recent developments and prospects
10
Economics letters
10
Journal of urban economics
10
The American economic review
10
The economics of airline institutions, operations and marketing
10
The journal of industrial economics
10
Applied economics
9
Journal of the Operational Research Society : OR
9
Strategic management in the aviation industry
9
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ECONIS (ZBW)
17
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1
Airline and hotel loyalty programme diversity and choice : effects of personality, cultural, and socio-demographic factors
Su, Yu
;
Lee, Craig
;
Lovelock, Brent
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 653-677
Persistent link: https://www.econbiz.de/10014447621
Saved in:
2
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
3
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
4
Modeling the role of luxury air-travelers' self-enhancement
Choi, Sooyoung
;
Kim, Joonhyeong Joseph
;
Choe, Yunseok
; …
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 200-216
Persistent link: https://www.econbiz.de/10012289322
Saved in:
5
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
6
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
7
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
8
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
9
Will you fly with this airline in the future? : an empirical study of airline avoidance after accidents
Yang, Lin
;
Tjiptono, Fandy
;
Poon, Wai Ching
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1145-1159
Persistent link: https://www.econbiz.de/10011942051
Saved in:
10
Why passengers' geo-demographic characteristics matter to airport marketing
Leung, Abraham
;
Yen, Barbara T. H.
;
Lohmann, Guilherme
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 833-850
Persistent link: https://www.econbiz.de/10011729297
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