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~isPartOf:"Journal of vocational behavior"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Call centre"
~subject:"Operations research"
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Call centre
Operations research
Callcenter
17
Arbeitspsychologie
5
Organizational psychology
5
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4
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4
Calling
3
Queueing theory
3
Warteschlangentheorie
3
Arbeitskräfte
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Emotion
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17
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Akşin, Zeynep
3
Chevalier, Philippe B.
2
Karaesmen, Fikri
2
Van den Schrieck, Jean-Christophe
2
Örmeci, E. Lerzan
2
Aguir, M. Salah
1
Akşin, O. Zeynep
1
Armony, Mor
1
Bollapragada, Srinivas
1
Budjanovcanin, Alexandra
1
Buis, Brittany C.
1
Clinton, Michael
1
Conner, Bradley T.
1
Conway, Neil
1
Dallery, Yves
1
Dijk, Nicolaas M. van
1
Dik, Bryan J.
1
Edwards, Bryan D.
1
Frenkel, Stephen
1
Gazica, Michele W.
1
Goodwin, Robyn E.
1
Groth, Markus
1
Ibrahim, Rouba
1
Jouini, Oualid
1
Kluemper, Donald H.
1
Levent Koçağa, Yaşar
1
Little, Laura M.
1
Mehrotra, Vijay
1
Nair, Suresh K.
1
Nelson, Debra L.
1
Ozlük, Ozgür
1
Quade, Matthew J.
1
Saltzman, Robert
1
Shimizu, Adelyn B.
1
Sluis, Erik van der
1
Spector, Paul E.
1
Sturges, Jane
1
Tao, Siyi
1
Ward, Amy R.
1
Ward, Andrew
1
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Journal of vocational behavior
Production and operations management : an international journal of the Production and Operations Management Society
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
SpringerLink / Bücher
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
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ECONIS (ZBW)
17
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1
Your employees are calling : how organizations help or hinder living a calling at work
Buis, Brittany C.
;
Kluemper, Donald H.
;
Weisman, Hannah
; …
- In:
Journal of vocational behavior
149
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014532078
Saved in:
2
Conceptualizing calling : cluster and taxometric analyses
Shimizu, Adelyn B.
;
Dik, Bryan J.
;
Conner, Bradley T.
- In:
Journal of vocational behavior
114
(
2019
),
pp. 7-18
Persistent link: https://www.econbiz.de/10012118832
Saved in:
3
I know where I'm going : sensemaking and the emergence of calling
Sturges, Jane
;
Clinton, Michael
;
Conway, Neil
; …
- In:
Journal of vocational behavior
114
(
2019
),
pp. 57-68
Persistent link: https://www.econbiz.de/10012118838
Saved in:
4
Does holding a second job viewed as a calling impact one's work at the primary job?
Webster, Brian
;
Edwards, Bryan D.
- In:
Journal of vocational behavior
114
(
2019
),
pp. 112-125
Persistent link: https://www.econbiz.de/10012118844
Saved in:
5
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
6
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
7
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
8
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
9
A comparison of individuals with unanswered callings to those with no calling at all
Gazica, Michele W.
;
Spector, Paul E.
- In:
Journal of vocational behavior
91
(
2015
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011433613
Saved in:
10
Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.
;
Groth, Markus
;
Frenkel, Stephen
- In:
Journal of vocational behavior
79
(
2011
)
2
,
pp. 538-548
Persistent link: https://www.econbiz.de/10009304132
Saved in:
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