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~isPartOf:"Lean Six Sigma : erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Germany"
~subject:"ICT industry"
~subject:"Implementation"
~subject:"Qualitätsmanagement"
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Germany
ICT industry
Implementation
Qualitätsmanagement
Quality management
541
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
60
Kundenzufriedenheit
60
Standardisierung
47
Standardization
47
Product quality
46
Produktqualität
46
quality management
46
Firm performance
45
Unternehmenserfolg
45
Einführung
42
Performance measurement
42
Performance-Messung
42
Innovation
36
total quality management
34
Taiwan
31
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28
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28
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27
Spanien
27
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26
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26
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26
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26
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24
Structural equation model
24
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24
Wissensmanagement
24
Innovation management
23
Innovationsmanagement
23
TQM
23
Corporate culture
22
Costs
22
KMU
22
Kosten
22
Lean Management
22
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531
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10
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528
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528
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36
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36
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Dahlgaard, Jens Jörn
20
Dahlgaard-Park, Su Mi
12
Casadesús, Martí
8
Antony, Jiju
7
He, Zhen
6
Asif, Muhammad
5
Chen, Chi-Kuang
5
Pires, António Ramos
5
Töpfer, Armin
5
Elg, Mattias
4
Günther, Swen
4
Jochem, Roland
4
Mann, Robin
4
Marimon, Frederic
4
Saraiva, Margarida
4
Soltani, Ebrahim
4
Anttila, Juhani
3
Aspinwall, Elaine
3
Bernardo, Merce
3
Brotons, José M.
3
Cheng, Ching-Chan
3
Dervitsiotis, Kostas N.
3
Devadasan, S. R.
3
Garengo, Patrizia
3
Gremyr, Ida
3
Iwaarden, Jos van
3
Jang, Jiun-yi
3
Karapetrovic, Stanislav
3
Liao, Ying Ying
3
Lin, Binshan
3
Martínez-Costa, Micaela
3
Ooi, Keng-boon
3
Sampaio, Paulo
3
Sansalvador, Manuel E.
3
Sun, Hongyi
3
Wayhan, Victor B.
3
Witell, Lars
3
Yang, Ching-chow
3
Zhang, Min
3
Ahaus, Kees
2
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Lean Six Sigma : erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
396
International journal of production research
353
Total quality management & business excellence
244
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
174
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
36
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
A Productivity Press book
32
European research studies
32
Gabler Edition Wissenschaft
32
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
541
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1
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1
Teaching principles and fundamentals of business excellence to undergraduate students through a game
Beltrão, Kaizô Iwakami
;
Barçante, Luiz Cesar
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 681-698
Persistent link: https://www.econbiz.de/10011580410
Saved in:
2
The adoption of ISO 9001 standard within higher education institutions in Lithuania : innovation diffusion approach
Kasperavičiūtė-Černiauskienė, Ramunė
;
Serafinas, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 74-93
Persistent link: https://www.econbiz.de/10011854041
Saved in:
3
Relationship between culture of excellence and organisational performance in Iranian manufacturing companies
Ghasem Rezaei
;
Abbas Mardani
;
Aslan Amat Senin
;
Kuan …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011854042
Saved in:
4
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
5
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
6
ISO 9000 maintenance measures : the case of a Malaysian local authority
Arni Basir
;
Davies, John
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 185-201
Persistent link: https://www.econbiz.de/10011854049
Saved in:
7
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
8
Influence of total quality-based human issues on organisational commitment
Mendes, Luís Antonio F.
;
Jesus, Jorge
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 260-286
Persistent link: https://www.econbiz.de/10011854053
Saved in:
9
How does total quality management influence the loan quality of the bank?
Hasanul Banna
;
Rubi Ahmad
;
Koh, Eric H. Y.
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 287-300
Persistent link: https://www.econbiz.de/10011854055
Saved in:
10
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
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