//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Management for professionals"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
4
Relationship marketing
4
Kundenmanagement
3
Beschwerdemanagement
1
Beziehungsmanagement
1
Complaint management
1
Customer integration
1
Customer satisfaction
1
Customer value
1
Datenverarbeitung
1
E-commerce
1
Electronic Commerce
1
Enterprise
1
Knowledge management
1
Kundenintegration
1
Kundenwert
1
Kundenzufriedenheit
1
Managementinformationssystem
1
Market structure
1
Marktstruktur
1
Reklamation
1
Servicepolitik
1
Social Web
1
Social web
1
Soft skills
1
Soziale Kompetenz
1
Unternehmen
1
Wissensmanagement
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Book / Working Paper
5
Type of publication (narrower categories)
All
Case study
1
Fallstudie
1
Lehrbuch
1
Textbook
1
Language
All
English
5
Author
All
Alt, Rainer
1
Doligalski, Tymoteusz
1
Reinhold, Olaf
1
Saavedra, Claudio A.
1
Sain, Soumit
1
Seidel, Wolfgang
1
Stauss, Bernd
1
Wilde, Silvio
1
more ...
less ...
Institution
All
Springer International Publishing
1
Published in...
All
Management for professionals
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
185
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Social
customer
relationship
management
: fundamentals, applications, technologies
Alt, Rainer
;
Reinhold, Olaf
-
2020
Persistent link: https://www.econbiz.de/10012060965
Saved in:
2
Internet-based customer value management : developing customer relationship online
Doligalski, Tymoteusz
-
2015
Persistent link: https://www.econbiz.de/10010457121
Saved in:
3
Customer knowledge management : leveraging soft skills to improve customer focus
Sain, Soumit
;
Wilde, Silvio
-
2014
Persistent link: https://www.econbiz.de/10010473642
Saved in:
4
The marketing challenge for industrial companies : advanced concepts and practices
Saavedra, Claudio A.
-
2016
Persistent link: https://www.econbiz.de/10014011836
Saved in:
5
Effective complaint management : the business case for customer satisfaction
Stauss, Bernd
;
Seidel, Wolfgang
-
2019
-
Second edition
Persistent link: https://www.econbiz.de/10011919173
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->