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~isPartOf:"Managing consumer services : factory or theater?"
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Dienstleistungsmarketing
5
Services marketing
5
Beziehungsmarketing
4
Relationship marketing
4
Service-Dominant Logic
3
Service-dominant logic
3
Business process management
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Prozessmanagement
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Betriebliche Wertschöpfung
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Business network
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Customer integration
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Dienstleistung
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Dienstleistungsinnovation
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Dienstleistungsmanagement
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Equestrian sports
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Event marketing
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Event-Marketing
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Freizeitwirtschaft
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Internet marketing
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Kundenintegration
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Leisure industries
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Mobile Marketing
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Mobile marketing
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Online-Marketing
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Pferdesport
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Product design
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Produktgestaltung
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Service innovation
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Service management
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Services
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United States
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Unternehmensnetzwerk
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Value creation
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augmented reality
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Baglieri, Enzo
1
Carù, Antonella
1
Corsaro, Daniela
1
Cova, Bernard
1
Edvardsson, Bo
1
Klaus, Philipp
1
La Rocca, Antonella
1
Mandelli, Andreina
1
Sebastiani, Roberta
1
Vargo, Stephen L.
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Managing consumer services : factory or theater?
The journal of services marketing
53
SpringerLink / Bücher
40
Services marketing quarterly
31
Journal of the Academy of Marketing Science
21
European journal of marketing : EJM
20
Journal of service research : JSR
20
Fokus Dienstleistungsmarketing
19
Journal of service management
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Dienstleistungsmarken : Forum Dienstleistungsmanagement
16
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
15
Innovations in services marketing and management : strategies for emerging economies
15
Journal of retailing and consumer services
15
Springer eBook Collection / Business and Economics
15
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
14
Journal of business research : JBR
12
The service industries journal
12
Gabler Edition Wissenschaft
11
International journal of contemporary hospitality management
11
International journal of hospitality management
11
Managing service quality : MSQ ; an international journal
11
Neue Herausforderungen an das Dienstleistungsmarketing
11
Journal of Islamic marketing
10
Health marketing quarterly
9
Marketing theory
9
Dienstleistungsmarketing, Kommunikationspolitik und Tourismus
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Jahrbuch der Absatz- und Verbrauchsforschung
8
Services marketing cases in emerging markets : an asian perspective
8
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
7
Die Betriebswirtschaft : DBW
7
Global cases on hospitality industry
7
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
7
International journal of quality and service sciences
7
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
Kundenbeziehungen im Dienstleistungsbereich
7
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
7
The international journal of bank marketing : IJBM
7
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
6
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ECONIS (ZBW)
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From service experiences to augmented service journeys : digital technology and networks in consumer services
Mandelli, Andreina
;
La Rocca, Antonella
- In:
Managing consumer services : factory or theater?
,
(pp. 151-190)
.
2014
Persistent link: https://www.econbiz.de/10010478141
Saved in:
2
Transitioning to value co-development
Sebastiani, Roberta
;
Corsaro, Daniela
;
Vargo, Stephen L.
- In:
Managing consumer services : factory or theater?
,
(pp. 131-149)
.
2014
Persistent link: https://www.econbiz.de/10010478144
Saved in:
3
The design of consumer experiences : managerial approaches for service companies
Carù, Antonella
;
Cova, Bernard
- In:
Managing consumer services : factory or theater?
,
(pp. 91-108)
.
2014
Persistent link: https://www.econbiz.de/10010478148
Saved in:
4
Striking the right balance : how to design, implement, and operationalize customer experience management programs
Klaus, Philipp
;
Edvardsson, Bo
- In:
Managing consumer services : factory or theater?
,
(pp. 69-89)
.
2014
Persistent link: https://www.econbiz.de/10010478149
Saved in:
5
Factories or theatres? : the future of service
Baglieri, Enzo
- In:
Managing consumer services : factory or theater?
,
(pp. 1-24)
.
2014
Persistent link: https://www.econbiz.de/10010478160
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