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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
292
Dienstleistungsqualität
163
Service quality
163
Consumer behaviour
131
Konsumentenverhalten
131
Beziehungsmarketing
112
Relationship marketing
112
Holiday behaviour
47
Urlaubsverhalten
47
Tourism
41
Tourismus
41
Tourism industry
32
Tourismuswirtschaft
32
Emotion
31
Bank
29
Beschwerdemanagement
29
Complaint management
29
Customer service
25
Kundenservice
25
Tourism marketing
24
Tourismusmarketing
24
Personal banking
18
Privatkundengeschäft
18
Dienstleistungssektor
17
Service industry
17
Customer loyalty
16
Loyalty
16
Viral marketing
16
Virales Marketing
16
Online retailing
15
Online-Handel
15
Arbeitszufriedenheit
14
Hotel industry
14
Hotellerie
14
India
14
Indien
14
Job satisfaction
14
Confidence
13
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Article
290
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2
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291
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291
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1
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English
292
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Le Nguyen Hau
4
Pham Ngoc Thuy
4
Prayag, Girish
4
Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Van Vaerenbergh, Yves
3
Aksoy, Lerzan
2
Al-Hawari, Mohd Ahmad
2
Amin, Muslim
2
Bang, Nguyen
2
Beise-Zee, Rian
2
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Choudhury, Koushiki
2
Finsterwalder, Jörg
2
Gil Saura, Irene
2
Han, Heesup
2
Huan, Tzung-cheng
2
Jeng, Don Jyh-Fu
2
Kaura, Vinita
2
Kim, Min-su
2
Ladeira, Wagner Junior
2
Ladhari, Riadh
2
Larivière, Bart
2
Lee, Donhee
2
Mahrous, Abeer A.
2
Mainardes, Emerson Wagner
2
Melero-Polo, Iguácel
2
Muskat, Birgit
2
Olugbade, Olusegun A.
2
Park, Jungkun
2
Pérez-Cabañero, Carmen
2
Rathnayake, Rathnayake Mudiyanselage Wasantha
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Slåtten, Terje
2
Sultan, Parves
2
Svensson, Göran
2
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Australian and New Zealand Marketing Academy
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Managing service quality : MSQ ; an international journal
Service business
The international journal of bank marketing : IJBM
Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
International Journal of Bank Marketing
104
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
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ECONIS (ZBW)
292
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292
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
7
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
8
Assisting visitor path creation in experiential tourist attractions
Ponsignon, Frederic
;
Amiri-Aref, Mehdi
;
Lunardo, Renaud
; …
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014554171
Saved in:
9
Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany
;
Polo-Peña, Ana I.
;
Mahrous, Abeer A.
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
Saved in:
10
How perceived authenticity affects tourist satisfaction and behavioral intention towards natural disaster memorials : a mediation analysis
Wang, Jinwei
;
Chang, Mengqian
;
Luo, Xianrong
;
Qiu, Rui
; …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310295
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