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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Services marketing quarterly"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Hotel industry"
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Customer satisfaction
Dienstleistungsqualität
Hotel industry
Kundenzufriedenheit
323
Service quality
179
Consumer behaviour
131
Konsumentenverhalten
131
Beziehungsmarketing
109
Relationship marketing
109
Holiday behaviour
66
Urlaubsverhalten
66
Tourism
48
Tourismus
47
Satisfaction
37
Hotellerie
33
Tourism industry
29
Tourismuswirtschaft
29
Emotion
26
Viral marketing
25
Virales Marketing
25
Customer service
24
Kundenservice
23
Arbeitszufriedenheit
22
Job satisfaction
22
USA
21
United States
21
Online retailing
20
Online-Handel
20
Beschwerdemanagement
19
Complaint management
19
Quality management
18
Tourism marketing
18
Tourismusmarketing
18
Qualitätsmanagement
17
Taiwan
16
Airline
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Dienstleistungssektor
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Fluggesellschaft
15
International tourism
15
Internationaler Tourismus
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Ghazali Musa
4
Han, Heesup
4
Albayrak, Tahir
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3
Chung, Namho
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Herstein, Ram
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Lee, Jin-soo
3
Leisen Pollack, Birgit
3
Sedigheh Moghavvemi
3
Sheng, Xiaojing
3
Su, LuJun
3
Uysal, Muzaffer
3
Assaker, Guy
2
Barnes, Stuart J.
2
Beise-Zee, Rian
2
Cai, Ruiying
2
Dearden, Philip
2
Finsterwalder, Jörg
2
Fu, Xiaoxiao
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Hitchcock, Michael
2
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2
Huang, Songshan
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Korfiatis, Nikolaos
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Larivière, Bart
2
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2
Lobo, Antonio
2
Lu, Lu
2
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2
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2
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2
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Australian and New Zealand Marketing Academy
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Managing service quality : MSQ ; an international journal
Services marketing quarterly
Tourism management : research, policies, practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
323
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323
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
3
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
4
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
5
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
6
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
7
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
8
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
9
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
10
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
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