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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer value"
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
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Search: subject_exact:"Customer relationship management"
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Customer value
Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
45
Relationship marketing
45
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
13
Konsumentenverhalten
13
Customer service
9
Kundenservice
9
Beschwerdemanagement
5
Complaint management
5
Dienstleistungssektor
4
Service industry
4
Taiwan
4
Customer integration
3
Kundenintegration
3
Kundenwert
3
Quality management
3
Qualitätsmanagement
3
Service recovery
3
Arbeitszufriedenheit
2
Australia
2
Australien
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Bank
2
Betriebliche Wertschöpfung
2
Dienstleistung
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Digital platform
2
Digitale Plattform
2
Einzelhandel
2
Ethiopia
2
Finland
2
Finnland
2
Friseurhandwerk
2
Gastronomie
2
Gender
2
Geschlecht
2
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25
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25
Case study
1
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1
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English
25
Author
All
Larivière, Bart
2
Van Vaerenbergh, Yves
2
Barlas, Achilleas
1
Bartl, Christopher
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chang, Shao-chi
1
Chen, Martin
1
Chen, Wen-ying
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Dagger, Tracey S.
1
Dalli, Daniele
1
David, Meredith E.
1
De Keyser, Arne
1
Enquist, Bo
1
Fang, Shih Chieh
1
Fang, Shyh-Rong
1
Galvagno, Marco
1
Ganguli, Shirshendu
1
Gebauer, Heiko
1
Giese, Andreas
1
Gouthier, Matthias
1
Grönroos, Christian
1
Gummerus, Johanna
1
Hensley, Rhonda L.
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
1
Huang, Chao-Chin
1
Huang, Shyh-ming
1
Johnson, Mikael
1
Johnston, Robert
1
Kong, Xiangyu
1
Koustelios, Athanasios
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Laine, Teemu
1
Li, Zhao
1
Lin, Jiun-sheng Chris
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Published in...
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Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
254
Journal of business research : JBR
219
International journal of hospitality management
138
The journal of services marketing
106
The service industries journal
83
Industrial marketing management : the international journal for industrial and high-tech firms
82
The journal of product & brand management
76
The journal of brand management : an international journal
69
International journal of contemporary hospitality management
61
Journal of hospitality marketing & management
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of service research : JSR
56
Services marketing quarterly
55
Journal of service management
52
Journal of strategic marketing
51
Cogent business & management
49
Journal of travel and tourism marketing
48
Service business
46
Marketing intelligence & planning
43
Journal of the Academy of Marketing Science
41
Asia Pacific journal of marketing and logistics
39
Tourism management : research, policies, practice
39
Journal of marketing
36
Psychology & marketing
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
Journal of service research
35
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
32
European journal of marketing : EJM
31
SpringerLink / Bücher
30
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
29
The journal of business & industrial marketing
28
Gabler Edition Wissenschaft
26
International journal of quality and service sciences
25
International journal of electronic customer relationship management : IJECRM
24
Journal of air transport management
24
International journal of services and operations management
23
Technological forecasting & social change : an international journal
23
Total quality management & business excellence
23
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ECONIS (ZBW)
25
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1
Theory of value co-creation : a systematic literature review
Galvagno, Marco
;
Dalli, Daniele
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
6
,
pp. 643-683
Persistent link: https://www.econbiz.de/10010526464
Saved in:
2
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
3
The service revolution and its marketing implications : service logic vs service dominant logic
Grönroos, Christian
;
Gummerus, Johanna
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 206-229
Persistent link: https://www.econbiz.de/10010359568
Saved in:
4
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
5
The impact of relational bonds on brand loyalty : the mediating effect of brand relationship quality
Huang, Chao-Chin
;
Fang, Shih Chieh
;
Huang, Shyh-ming
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 184-204
Persistent link: https://www.econbiz.de/10010253986
Saved in:
6
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
7
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
8
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
9
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
10
Investigating effects of relationship marketing types in life insurers in Taiwan
Yu, Tsu-wei
;
Tung, Feng-cheng
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 111-130
Persistent link: https://www.econbiz.de/10009728571
Saved in:
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