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~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
~subject:"satisfaction"
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Kundenzufriedenheit
Sozialer Indikator
satisfaction
Customer satisfaction
57
Dienstleistungsqualität
42
Service quality
42
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
18
Relationship marketing
18
Customer service
9
Kundenservice
9
Quality management
9
Qualitätsmanagement
9
USA
9
United States
9
Beschwerdemanagement
7
Complaint management
7
Arbeitszufriedenheit
6
Job satisfaction
6
Taiwan
6
Dienstleistungssektor
5
Emotion
5
Online retailing
5
Online-Handel
5
Service industry
5
Viral marketing
4
Virales Marketing
4
Dienstleistungsmanagement
3
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
Gerechtigkeit
3
Justice
3
Measurement
3
Messung
3
Mobile communications
3
Mobilkommunikation
3
Perception
3
Retail trade
3
Service management
3
Service recovery
3
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Article
56
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57
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57
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English
57
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Beise-Zee, Rian
2
Finsterwalder, Jörg
2
Larivière, Bart
2
Slåtten, Terje
2
Van Vaerenbergh, Yves
2
Wu, Li wei
2
Al-Hawari, Mohd Ahmad
1
Barber, Nelson
1
Barlas, Achilleas
1
Carlborg, Per
1
Caro, Laura Martínez
1
Chai, Kai-hin
1
Chang, Li-kuan
1
Chaniotakis, Ioannis E.
1
Chen, Houn-gee
1
Chen, Martin
1
Chen, Wen-ying
1
Chen, Ying-hueih
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Choi, Beom Joon
1
Cunha, Miguel Pina e
1
De Keyser, Arne
1
Dholakia, Ruby R.
1
Fairhurst, Ann E.
1
Fan, Qingji
1
Francis, Julie E.
1
García, Jose Antonio Martínez
1
Gaur, Sanjaya Singh
1
Georgiadis, Christos K.
1
Grant, David B.
1
Ha, Hong Youl
1
Hensley, Rhonda L.
1
Hill, Sally Rao
1
Howell, Ryan
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hsu, Li-chun
1
Hu, Tzu-li
1
Johnston, Robert
1
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Institution
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Australian and New Zealand Marketing Academy
1
Published in...
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Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
193
The service industries journal
178
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Cogent business & management
106
Services marketing quarterly
101
Journal of service research : JSR
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
85
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of marketing
52
Journal of retailing
52
SpringerLink / Bücher
51
International journal of business information systems : IJBIS
50
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ECONIS (ZBW)
57
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57
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1
Investigating temporal effects of risk perceptions and
satisfaction
on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
2
Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
Ngamvichaikit, Anothai
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 274-299
Persistent link: https://www.econbiz.de/10010359564
Saved in:
3
An integrated-process model of service quality, istitutional brand and behavioural intentions : the case of a University
Sultan, Parves
;
Wong, Ho Yin
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 487-521
Persistent link: https://www.econbiz.de/10010422299
Saved in:
4
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
5
Implementing CRM in nursing homes : the effects of resident
satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
6
Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
7
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
8
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
9
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
10
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
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