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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Dean, Alison M.
3
Dean, Alison
1
Little, Marie Mikic
1
Mei, Amy Wong Ooi
1
Terziovski, Mile
1
White, Christopher J.
1
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Managing service quality : MSQ ; an international journal
International journal of service industry management : IJSIM
3
Journal of world business : JWB
3
The journal of services marketing
3
Economics Papers from University Paris Dauphine
2
Journal of retailing and consumer services
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The service industries journal
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British journal of management : BJM
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Creativity and innovation management
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International journal of quality & reliability management
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Journal of Business Ethics
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Journal of Organizational Effectiveness: People and Performance
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Journal of Service Management
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Journal of World Business
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Journal of business ethics : JOBE
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Journal of service theory and practice : JSTP
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Managerial issues in international business
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Managing service quality
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Marketing in the new global order : challenges and opportunities
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Marketing theory
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Review of industrial organization : RIO
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The Academy of Management review : AMR
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The Service Industries Journal
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Total quality management
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Trust and new technologies : marketing and management on the Internet and mobile media
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1
Links between service climate, employee commitment and employees' service quality capability
Little, Marie Mikic
;
Dean, Alison M.
- In:
Managing service quality : MSQ ; an international journal
16
(
2006
)
5
,
pp. 460-476
Persistent link: https://www.econbiz.de/10007295667
Saved in:
2
Service quality in call centres: implications for customer loyalty
Dean, Alison M.
- In:
Managing service quality : MSQ ; an international journal
12
(
2002
)
6
,
pp. 414-423
Persistent link: https://www.econbiz.de/10007163103
Saved in:
3
Research and concepts - Analysing service quality in the hospitality industry
Mei, Amy Wong Ooi
;
Dean, Alison M.
;
White, Christopher J.
- In:
Managing service quality : MSQ ; an international journal
9
(
1999
)
2
,
pp. 136-143
Persistent link: https://www.econbiz.de/10007186820
Saved in:
4
Best predictors of quality performance in Australian service organisations
Terziovski, Mile
;
Dean, Alison
- In:
Managing service quality : MSQ ; an international journal
8
(
1998
)
5
,
pp. 359-366
Persistent link: https://www.econbiz.de/10007190514
Saved in:
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