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~isPartOf:"Manufacturing & service operations management : M & SOM"
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Artificial intelligence
1
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call-center management
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distributional forecast updating
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Gans, Noah
8
Zhou, Yong-Pin
3
Knox, George
2
Croson, Rachel
1
Croson, Rachel Toni Algaze
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Koole, Ger
1
Korolev, Nikolay
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Manufacturing & service operations management : M & SOM
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Faculty & research / Insead : working paper series
7
Center for Financial Institutions Working Papers
5
Management Science
5
Operations research : the journal of the Operations Research Society of America
5
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Manufacturing & Service Operations Management
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Operations research, Management science : OR MS ; the international literature digest
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1
Parametric forecasting and stochastic programming models for call-center workforce scheduling
Gans, Noah
;
Shen, Haipeng
;
Zhou, Yong-Pin
;
Korolev, Nikolay
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
4
,
pp. 571-588
Persistent link: https://www.econbiz.de/10011388043
Saved in:
2
2012 M&SOM Best Paper Award
Gans, Noah
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 1
Persistent link: https://www.econbiz.de/10009750990
Saved in:
3
2012 M&SOM Best Paper Award
Gans, Noah
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 1
Persistent link: https://www.econbiz.de/10010146090
Saved in:
4
Call-routing schemes for call-center outsourcing
Gans, Noah
;
Zhou, Yong-Pin
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10003438317
Saved in:
5
Simple models of discrete choice and their performance in bandit experiments
Gans, Noah
;
Knox, George
;
Croson, Rachel Toni Algaze
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 383-408
Persistent link: https://www.econbiz.de/10003577674
Saved in:
6
Call-routing schemes for call-center outsourcing
Gans, Noah
;
Zhou, Yong-Pin
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10009866163
Saved in:
7
Simple models of discrete choice and their performance in bandit experiments
Gans, Noah
;
Knox, George
;
Croson, Rachel
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 383-408
Persistent link: https://www.econbiz.de/10009866188
Saved in:
8
Telephone call centers: tutorial, review, and research prospects
Gans, Noah
;
Koole, Ger
;
Mandelbaum, Avishai
- In:
Manufacturing & service operations management : M & SOM
5
(
2003
)
2
,
pp. 79-141
Persistent link: https://www.econbiz.de/10006028174
Saved in:
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