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~isPartOf:"Marketing in the new global order : challenges and opportunities"
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Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
3
India
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Indien
3
Relationship marketing
3
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
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Kundenzufriedenheit
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Bank
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Beschwerdemanagement
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Competition
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Dienstleistungsmarketing
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Dienstleistungssektor
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Digitale Dienste
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Food retailing
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Lebensmitteleinzelhandel
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Mobile communications
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Mobilkommunikation
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Public bank
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Service industry
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Services marketing
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Cherian, Mary
2
Akhtar, Javaid
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Chinki
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Choudhury, Parth Sarthi
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Dani, Vinit V.
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Ganesan, P.
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Krishnaveni, R.
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Singh, Saumya
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Marketing in the new global order : challenges and opportunities
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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1
Customer perceptions and expectations of service quality in small grocery retail stores
Cherian, Mary
;
Krishnaveni, R.
;
Akhtar, Javaid
- In:
Marketing in the new global order : challenges and …
,
(pp. 241-256)
.
2007
Persistent link: https://www.econbiz.de/10003736456
Saved in:
2
Customer churn in mobile industry
Dani, Vinit V.
;
Choudhury, Parth Sarthi
- In:
Marketing in the new global order : challenges and …
,
(pp. 331-341)
.
2007
Persistent link: https://www.econbiz.de/10003736476
Saved in:
3
Customer relationship in services industry : a paradigm shift
Singh, Saumya
;
Chinki
- In:
Marketing in the new global order : challenges and …
,
(pp. 549-559)
.
2007
Persistent link: https://www.econbiz.de/10003736577
Saved in:
4
Service quality, customer satisfaction and loyalty : Indian public sector bank's branch level study
Ganesan, P.
- In:
Marketing in the new global order : challenges and …
,
(pp. 561-576)
.
2007
Persistent link: https://www.econbiz.de/10003736580
Saved in:
5
A study on the relationship between switching barriers and service recovery evaluation
Shanmugam, Priya
;
Cherian, Mary
- In:
Marketing in the new global order : challenges and …
,
(pp. 587-597)
.
2007
Persistent link: https://www.econbiz.de/10003736585
Saved in:
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