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~isPartOf:"Marketing intelligence & planning"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Dienstleistungsqualität
E-commerce
Kundenbindung
Beziehungsmarketing
97
Relationship marketing
97
Consumer behaviour
51
Konsumentenverhalten
51
Brand management
26
Markenführung
26
Service quality
20
Brand
18
Customer satisfaction
18
Kundenzufriedenheit
18
Markenartikel
18
Social Web
18
Social web
18
Brand image
17
Internet marketing
17
Markenimage
17
Online-Marketing
17
Customer integration
11
Einzelhandel
11
Kundenintegration
11
Retail trade
11
Lieferantenmanagement
9
Supplier relationship management
9
Brand loyalty
8
Customer engagement
7
Marketing management
7
Marketingmanagement
7
Online retailing
7
Online-Handel
7
Confidence
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Vertrauen
6
Beschwerdemanagement
5
Bibliometrics
5
Bibliometrie
5
Complaint management
5
Customer loyalty
5
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17
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Article
25
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25
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25
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English
25
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Abratt, Russell
1
Ashill, Nicholas J.
1
Athanasopoulou, Pinelopi
1
Bjelic, Marija
1
Boukis, Achilleas
1
Cambra-Fierro, Jesus
1
Dias, Helison Bertoli Alves
1
Dimitrovski, Darko
1
Ganguli, Shirshendu
1
Giovanis, Apostolos
1
Gong, Taeshik
1
Gopalakrishna B. V.
1
Goutam, Doddahulugappa
1
Hyde, Kenneth F.
1
Ivkov, Danijela
1
Jaiswal, Anand Kumar
1
Jebarakirthy, Charles
1
Johnson, Lester W.
1
Kaminakis, Kostas
1
Kimiloǧlu, Hande
1
Kingshott, Russel P. J.
1
Klepek, Martin
1
Korelo, Jose
1
Kostopoulos, Ioannis
1
Kursunluoglu, Emel
1
Kushwah, Mihir Kumar
1
Kvíčala, Daniel
1
Laksamana, Patria
1
Leckie, Civilai
1
Lee, Kangcheol
1
Lemmink, Jos
1
Ma, Ke
1
Marinkovic, Veljko
1
McLean, Graeme J.
1
Melero-Polo, Iguacel
1
Mishra, Anubhav A.
1
Moreira, António Carrizo
1
Moutinho, Victor Ferreira
1
Muchtar, Fatimah
1
Nyadzayo, Munyaradzi
1
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Published in...
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Marketing intelligence & planning
Journal of retailing and consumer services
222
Journal of business research : JBR
135
International journal of hospitality management
122
The journal of services marketing
100
The service industries journal
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
SpringerLink / Bücher
57
Journal of hospitality marketing & management
55
Services marketing quarterly
52
International journal of contemporary hospitality management
51
International journal of electronic customer relationship management : IJECRM
51
Journal of service research : JSR
48
Service business
46
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of travel and tourism marketing
45
Journal of service management
39
Cogent business & management
36
Asia Pacific journal of marketing and logistics
35
Tourism management : research, policies, practice
35
Journal of strategic marketing
33
Journal of the Academy of Marketing Science
31
The TQM journal : the international review of organizational improvement
31
Gabler Edition Wissenschaft
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
27
The international journal of bank marketing : IJBM
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of retailing
26
International journal of quality and service sciences
25
International journal of business information systems : IJBIS
24
Journal of marketing
24
Psychology & marketing
24
The journal of business & industrial marketing
24
International journal of services and operations management
22
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Springer eBook Collection / Business and Economics
22
International journal of e-business research : an official publication of the Information Resources Management Association
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
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ECONIS (ZBW)
25
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1
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
2
Role of celebrity credibility on banking service providers
Singh, Ramendra Pratap
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 214-228
Persistent link: https://www.econbiz.de/10014253351
Saved in:
3
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
4
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
5
Customer participation, innovative aspects of services and outcomes
Nyadzayo, Munyaradzi
;
Leckie, Civilai
;
Johnson, Lester W.
- In:
Marketing intelligence & planning
41
(
2023
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013532100
Saved in:
6
How online shopping experiences shape consumer webrooming behavior
Schiessl, Djonata
;
Korelo, Jose
;
Dias, Helison Bertoli Alves
- In:
Marketing intelligence & planning
41
(
2023
)
1
,
pp. 16-30
Persistent link: https://www.econbiz.de/10013532103
Saved in:
7
Technology readiness and e-service quality : impact on purchase intention and loyalty
Goutam, Doddahulugappa
;
Ganguli, Shirshendu
; …
- In:
Marketing intelligence & planning
40
(
2022
)
2
,
pp. 242-255
Persistent link: https://www.econbiz.de/10013172937
Saved in:
8
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
9
How do e-stores grow their market share?
Klepek, Martin
;
Kvíčala, Daniel
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 945-957
Persistent link: https://www.econbiz.de/10013393614
Saved in:
10
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
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