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~isPartOf:"Maximizing management performance and quality with service analytics"
~subject:"IT-Dienstleister"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Guidebook"
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IT-Dienstleister
Service quality
IT service provider
5
IT management
3
IT-Management
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1
Arbeitsleistung
1
Cloud Computing
1
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Agarwal, Shivali
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Braz, Alan
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Candello, Heloisa
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Cavalcante, Victor
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Chee, Yi-Min
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Dasgupta, Gargi B.
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Gopisetty, Sandeep
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Granville, Lisandro Zambenedetti
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Jadav, Divyesh
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Langston, Bryan
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Loewenstern, David
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Pinhanez, Claudio
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Santos, Carlos Raniery Paula dos
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Shwartz, Larisa
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Sindhgatta, Renuka
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Maximizing management performance and quality with service analytics
HMD : Praxis der Wirtschaftsinformatik
38
Erfolgsfaktor IT-Management : so steigern Sie den Wertbeitrag Ihrer IT
20
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
17
Information systems outsourcing : enduring themes, global challenges, and process opportunities
15
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
14
Ifo-Schnelldienst
14
Journal of management information systems : JMIS
13
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte
13
The practice of outsourcing : from information systems to BPO and offshoring
13
Information systems outsourcing : towards sustainable business value
12
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
12
Software-as-a-Service : Anbieterstrategien, Kundenbedürfnisse und Wertschöpfungsstrukturen
12
Information systems management
10
International journal of business information systems : IJBIS
8
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
Managed Services : IT-Sourcing der nächsten Generation
8
Management information systems : mis quarterly
8
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Innovatives IT-Management : Management von IT und IT-gestütztes Management
6
Qualifizieren für eine global vernetzte Ökonomie : Vorreiter IT-Branche: Analysen, Erfolgsfaktoren, Best Practices
6
China's emerging outsourcing capabilities : the services challenge
5
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
5
Dienstleistungen : Vision 2020 ; Herkunft und Zukunft wichtiger Service-Branchen in Deutschland
5
ITK-Kompendium ... : Expertenwissen, Trends und Lösungen in der Informations- und Kommunikationstechnologie
5
Information systems frontiers : ISF ; a journal of research and innovation
5
Information systems research : ISR
5
Strategic outsourcing : an International journal
5
Wirtschaftsinformatik : WI ; Organ der Fachbereichs Wirtschaftsinformatik der Gesellschaft für Informatik e.V. und der Wissenschaftlichen Kommission Wirtschaftsinformatik im Verband der Hochschullehrer für Betriebswirtschaft e.V.
5
transformIT : optimale Geschäftsprozesse durch eine transformierende IT
5
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
4
European management journal
4
Global outsourcing issues and trends
4
Harvard business review : HBR
4
Harvard-Business-Manager : das Wissen der Besten
4
IT-Outsourcing : neue Herausforderungen im Zeitalter von Cloud Computing
4
Information systems and new applications in the service sector : models and methods
4
Innovative ICT industrial architecture in East Asia : offshoring of Japanese firms and challenges faced by East Asian economies
4
International journal of production research
4
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ECONIS (ZBW)
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1
Organizational models for service delivery
Dasgupta, Gargi B.
;
Agarwal, Shivali
;
Sindhgatta, Renuka
- In:
Maximizing management performance and quality with …
,
(pp. 53-85)
.
2015
Persistent link: https://www.econbiz.de/10011407890
Saved in:
2
Using visual analytics to diagnose productivity and quality issues on IT service pools
Cavalcante, Victor
;
Candello, Heloisa
;
Pinhanez, Claudio
; …
- In:
Maximizing management performance and quality with …
,
(pp. 207-232)
.
2015
Persistent link: https://www.econbiz.de/10011407916
Saved in:
3
A mashup-based approach to optimize human performance in IT service management
Santos, Carlos Raniery Paula dos
;
Granville, Lisandro …
- In:
Maximizing management performance and quality with …
,
(pp. 300-336)
.
2015
Persistent link: https://www.econbiz.de/10011408830
Saved in:
4
A service-oriented algebra for optimizing the management of service requests
Vaculín, Roman
;
Chee, Yi-Min
;
Oppenheim, Daniel V.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 337-365)
.
2015
Persistent link: https://www.econbiz.de/10011408879
Saved in:
5
Optimizing cloud storage management services
Alatorre, Gabriel
;
Gopisetty, Sandeep
;
Jadav, Divyesh
; …
- In:
Maximizing management performance and quality with …
,
(pp. 404-429)
.
2015
Persistent link: https://www.econbiz.de/10011408887
Saved in:
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