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~isPartOf:"Maximizing management performance and quality with service analytics"
~subject:"IT-Infrastruktur"
~subject:"IT-Management"
~subject:"Informationssystem"
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IT-Infrastruktur
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Maximizing management performance and quality with service analytics
HMD : Praxis der Wirtschaftsinformatik
33
SpringerLink / Bücher
29
MIS quarterly executive
28
Cases on IT leadership : CIO challenges for innovation and keeping the lights on
13
Dynamisches IT-Management : so steigern Sie die Agilität, Flexibilität und Innovationskraft Ihrer IT
13
IT-Governance
12
SIMAT Arbeitspapiere
10
Research papers in information systems management
9
Strategic information technology governance and organizational politics in modern business
9
Business architecture management : architecting the business for consistency and alignment
7
Information systems outsourcing : towards sustainable business value
7
Management komplexer IT-Projekte : praktische Ansätze für Cloud-, Outsourcing- und Standardisierungsprojekte
7
Premier reference source
7
Supportprozesse mit IT-Unterstützung optimieren
7
Advances in business information systems and analytics (ABISA) book series
6
IT-Outsourcing : neue Herausforderungen im Zeitalter von Cloud Computing
6
Progress in IS
6
SIMAT-Arbeitspapiere
6
Enterprise information systems and the digitalization of business functions
5
International journal of enterprise information systems : an official publication of the Information Resources Management Association
5
Research
5
Schriftenreihe Studien zur Wirtschaftsinformatik
5
Springer eBook Collection
5
Measuring organization information systems success : new technologies and practices
4
Transforming field and service operations : methodologies for successful technology-driven business transformation
4
An Auerbach book
3
Business & society
3
Business intelligence, strategies and ethics
3
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
3
ERIM report series research in management
3
Information systems : crossroads for organization, management, accounting and engineering : ItAIS: the Italian Association for Information Systems
3
International journal of business information systems : IJBIS
3
International journal of project management : the journal of The International Project Management Association
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
3
Lecture notes in business information processing : LNBIP
3
MIS quarterly executive : a research journal devoted to improving practice
3
Managing adaptability, intervention, and people in enterprise information systems
3
PMRE-Monitor
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1
Capacity planning and management of IT incident management services based on queuing models
Li, Ta-Hsin
;
Lee, Juhnyoung
- In:
Maximizing management performance and quality with …
,
(pp. 1-32)
.
2015
Persistent link: https://www.econbiz.de/10011407886
Saved in:
2
Improving application management services through ticket data clustering
Li, Ying
- In:
Maximizing management performance and quality with …
,
(pp. 119-147)
.
2015
Persistent link: https://www.econbiz.de/10011407895
Saved in:
3
Service delivery resource management using a socially enhanced resource model
Liu, Rong
;
Agarwal, Shivali
;
Sindhgatta, Renuka R.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 148-177)
.
2015
Persistent link: https://www.econbiz.de/10011407900
Saved in:
4
Tuning up IT services using monitoring configuration analytics
Tang, Liang
;
Zeng, Chunqiu
;
Li, Tao
;
Shwartz, Larisa
; …
- In:
Maximizing management performance and quality with …
,
(pp. 179-206)
.
2015
Persistent link: https://www.econbiz.de/10011407913
Saved in:
5
Optimization model for IT change management
Diao, Yixin
;
Rosu, Daniela
;
Zia, Leila
- In:
Maximizing management performance and quality with …
,
(pp. 233-258)
.
2015
Persistent link: https://www.econbiz.de/10011408791
Saved in:
6
Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring
Sailer, Anca
;
Mahindru, Ruchi
;
Song, Yang
;
Wei, Xing
- In:
Maximizing management performance and quality with …
,
(pp. 259-298)
.
2015
Persistent link: https://www.econbiz.de/10011408802
Saved in:
7
A mashup-based approach to optimize human performance in IT service management
Santos, Carlos Raniery Paula dos
;
Granville, Lisandro …
- In:
Maximizing management performance and quality with …
,
(pp. 300-336)
.
2015
Persistent link: https://www.econbiz.de/10011408830
Saved in:
8
A service-oriented algebra for optimizing the management of service requests
Vaculín, Roman
;
Chee, Yi-Min
;
Oppenheim, Daniel V.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 337-365)
.
2015
Persistent link: https://www.econbiz.de/10011408879
Saved in:
9
Predictive analytics for business processes in service management
Doganata, Yurdaer N.
;
Lakshmanan, Geetika T.
;
Unuvar, Merve
- In:
Maximizing management performance and quality with …
,
(pp. 366-403)
.
2015
Persistent link: https://www.econbiz.de/10011408884
Saved in:
10
Optimizing cloud storage management services
Alatorre, Gabriel
;
Gopisetty, Sandeep
;
Jadav, Divyesh
; …
- In:
Maximizing management performance and quality with …
,
(pp. 404-429)
.
2015
Persistent link: https://www.econbiz.de/10011408887
Saved in:
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