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~isPartOf:"Measuring business excellence : the journal of organizational performance management"
~isPartOf:"The service industries journal"
~subject:"Conjoint-Analyse"
~subject:"Performance-Messung"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Systematic review"
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Conjoint-Analyse
Performance-Messung
Service quality
Performance measurement
116
Dienstleistungsqualität
28
Measurement
24
Messung
22
Performance management
19
Performance-Management
19
Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungssektor
13
Service industry
13
Firm performance
12
Taiwan
12
Unternehmenserfolg
12
Balanced Scorecard
10
Balanced scorecard
10
Beziehungsmarketing
9
Relationship marketing
9
Strategic management
9
Strategisches Management
9
Innovation management
8
Innovationsmanagement
8
Quality management
8
Qualitätsmanagement
8
Consumer behaviour
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Hotel industry
7
Hotellerie
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Industrie
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Konsumentenverhalten
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Lieferkette
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Manufacturing industries
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Supply chain
7
Corporate Social Responsibility
6
Corporate social responsibility
6
Dienstleistung
6
Empirical method
6
Empirische Methode
6
India
6
Indien
6
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Article
122
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2
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Aufsatz in Zeitschrift
Systematic review
Article in journal
124
Mehrbändiges Werk
5
Multi-volume publication
5
Case study
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Fallstudie
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124
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Jääskeläinen, Aki
3
Pekkola, Sanna
3
Antony, Job P.
2
Bhattacharyya, Sanghamitra
2
Chang, Hsin Hsin
2
Dun, Zanna van
2
Henseler, Jörg
2
Iazzolino, Gianpaolo
2
Laihonen, Harri
2
Laise, Domenico
2
Neely, Andy D.
2
Palvalin, Miikka
2
Park, Sang-June
2
Potdar, Pavan Kumar
2
Routroy, Srikanta
2
Schiuma, Giovanni
2
Searcy, Cory
2
Sillanpää, Virpi
2
Taticchi, Paolo
2
Tonelli, Flavio
2
Aas, Tor Heige
1
Abdul-Kader, Walid
1
Aggelopoulos, Stamatis
1
Agostino, Deborah
1
Ahi, Payman
1
Aho, Samuli
1
Akaraborworn, Chiraprapha Tan
1
Akhtar, Mohammad
1
Aksu, Mine
1
Algorta, Marcos
1
Ali, Ahad
1
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Angelis, Jannis
1
Assaf, A. Georges
1
Atkinson, Maurice
1
Azar, Adel
1
Backhouse, Chris J.
1
Bahri, Moujib
1
Balachandran, Kashi R.
1
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Measuring business excellence : the journal of organizational performance management
The service industries journal
International journal of production research
165
The international journal of productivity and performance management : IJPPM
146
International journal of production economics
120
Journal of business research : JBR
110
Public performance & management review
110
Benchmarking : an international journal ; BIJ
102
International journal of productivity and quality management : IJPQM
100
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
85
Omega : the international journal of management science
79
The international journal of productivity and performance management
78
European journal of operational research : EJOR
73
International journal of hospitality management
72
International journal of quality & reliability management
58
International journal of services and operations management
55
International journal of business excellence
54
Journal of business ethics : JOBE
54
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of management accounting research : JMAR
51
Total quality management & business excellence
51
Management accounting research
50
Management science : journal of the Institute for Operations Research and the Management Sciences
50
International journal of business performance management
49
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
49
Business process management journal
47
Tourism management : research, policies, practice
47
The journal of alternative investments
46
International journal of logistics systems and management
45
Public management review
45
Journal of banking & finance
44
International journal of project management : the journal of The International Project Management Association
42
International public management journal
42
The journal of portfolio management : JPM
41
International journal of contemporary hospitality management
40
Cogent business & management
39
Journal of air transport management
39
The accounting review : a publication of the American Accounting Association
39
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
38
Supply chain management : an international journal
38
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ECONIS (ZBW)
124
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1
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124
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1
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
2
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
3
How to measure impacts of work environment changes on knowledge work productivity : validation and improvement of the SmartWoW tool
Palvalin, Miikka
- In:
Measuring business excellence : the journal of …
21
(
2017
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10011698579
Saved in:
4
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
5
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
6
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
Saved in:
7
Measuring environmental performance in hospitals : a framework and process
Blass, Andreia Pasqualini
;
Costa, Sergio E. Gouvea da
; …
- In:
Measuring business excellence : the journal of …
20
(
2016
)
2
,
pp. 52-64
Persistent link: https://www.econbiz.de/10011612086
Saved in:
8
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
9
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
10
Measuring social issues in sustainable supply chains
Ahi, Payman
;
Searcy, Cory
- In:
Measuring business excellence : the journal of …
19
(
2015
)
1
,
pp. 33-45
Persistent link: https://www.econbiz.de/10011301946
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