A composite measure of performance-expectation and performance-only measures
Year of publication: |
November-December 2017
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Authors: | Park, Sang-June ; Yi, Youjae |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 37.2017, 15/16, p. 936-947
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Subject: | Service quality | expectation | performance | satisfaction | Dienstleistungsqualität | Messung | Measurement | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/02642069.2017.1369968 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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