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~isPartOf:"NBER Working Paper"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Dienstleistungssektor
54
Service industry
54
Dienstleistungsqualität
16
Quality management
16
Service quality
16
Industrie
9
Manufacturing industries
9
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
7
Economic growth
7
Relationship marketing
7
Wirtschaftswachstum
7
Dienstleistungshandel
6
Firm performance
6
Trade in services
6
Unternehmenserfolg
6
Welt
6
World
6
service quality
5
Großbritannien
4
India
4
Indien
4
Structural change
4
Strukturwandel
4
United Kingdom
4
Auslandsverlagerung
3
Dienstleistung
3
Einführung
3
Employment
3
Erwerbstätigkeit
3
Fuzzy sets
3
Fuzzy-Set-Theorie
3
Handelsliberalisierung
3
Implementation
3
Innovation
3
Innovation management
3
Innovationsmanagement
3
Offshoring
3
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Conference paper
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16
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Alsmadi, Majed
2
Almani, Ahmad
1
Bagur-Femenías, Llorenç
1
Barquero Cabrero, José Daniel
1
Calabrese, Armando
1
Casadesús, Martí
1
Casolani, Nicola
1
Chen, Chih Ta
1
Cheng, Wan Jung
1
Cho, In Jae
1
Corbò, Michele
1
Cots, Santi
1
Elg, Mattias
1
Jaca, Carmen
1
Jerisat, Rula
1
Johansson, Elisabeth
1
Jyoti, Jeevan
1
Khan, Zulfiqar A.
1
Kim, You Jin
1
Kour, Sumeet
1
Kuo, Tsuang
1
Kwak, Choonjong
1
Lam, Siew-yong
1
Lee, Voon-Hsien
1
Lehaney, Brian
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Lin, Binshan
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Murmura, Federica
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Ooi, Keng-Boon
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Psomas, Evangelos L.
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Qureshi, M. N.
1
Rahman, Zillur
1
Sharma, Jyoti
1
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Talib, Faisal
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NBER Working Paper
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
13
International journal of quality & reliability management
13
The TQM journal : the international review of organizational improvement
9
International journal of services and operations management
7
The service industries journal
7
Benchmarking : an international journal ; BIJ
4
International journal of production economics
4
International journal of six sigma and competitive advantage : IJSSCA
4
European journal of operational research : EJOR
3
International journal of production research
3
International journal of services, economics and management
3
The international journal of productivity and performance management
3
The international journal of productivity and performance management : IJPPM
3
Amfiteatru economic : an economic and business research periodical
2
Business process management journal
2
Entrepreneurship - BEF
2
Europäische Hochschulschriften / 5
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of quality and innovation
2
International journal of quality and service sciences
2
International journal of services and operations management : IJSOM
2
Journal of management research
2
Managing service quality : MSQ ; an international journal
2
Operations management research : OMR ; advancing practice through theory
2
Schriften zu Marketing und Management
2
Service business
2
The journal of applied business research
2
The journal of services marketing
2
(1995). - X, 224 S. - Enth. 6 Beitr.
1
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Administrative Sciences : open access journal
1
Advances in logistics, operations, and management science (ALOMS) book series
1
Analele Universităţii Dunărea de Jos Galaţi / 1
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian journal of business and accounting : AJBA
1
Athens journal of business & economics : AJBE
1
Benchmarking : an international journal
1
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ECONIS (ZBW)
16
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1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
3
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
4
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
5
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
Saved in:
6
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
7
TQM practices and knowledge management : a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors
Ooi, Keng-Boon
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1131-1145
Persistent link: https://www.econbiz.de/10011525723
Saved in:
8
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
9
Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
Saved in:
10
What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector
Liao, Ying Ying
;
Soltani, Ebrahim
;
Yeow, Pamela
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1295-1317
Persistent link: https://www.econbiz.de/10010468785
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