Does intensive social network management lead to positive effects in quality practices?
Year of publication: |
November-December 2016
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Authors: | Bagur-Femenías, Llorenç ; Perramon, Jordi ; Barquero Cabrero, José Daniel |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 11/12, p. 1246-1260
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Subject: | quality management | social media | firm performance | small service companies | travel agencies | Qualitätsmanagement | Quality management | Social Web | Social web | Soziales Netzwerk | Social network | Dienstleistungsqualität | Service quality | KMU | SME | Reisevermittler | Travel agency | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry |
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