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~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~person:"Van den Schrieck, Jean-Christophe"
~subject:"Call centre"
~subject:"bursty arrivals"
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
2
Optimizing the staffing and routing of small-size hierarchical call centers
Chevalier, Philippe B.
;
Van den Schrieck, Jean-Christophe
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 306-319
Persistent link: https://www.econbiz.de/10003737958
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